IT Support Executive

Pertemps; Horley; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency in Horley is looking for an IT Support Executive to join their team. This role involves supporting users across two sites, managing IT support tickets, and delivering hands-on hardware and software support. Ideal candidates will possess strong IT knowledge and communication skills, and be eager to learn. The position offers a competitive salary between £35,000 - £40,000, along with 25 days holiday and additional benefits.

Benefits

25 days holiday + bank holidays

Onsite parking

Additional benefits

Qualifications

• Strong IT knowledge and troubleshooting skills gained through study or practical experience.
• Confident communicator who can clearly explain technical issues to non-technical users.
• Good knowledge of Microsoft Office/Office 365; experience with Dynamics CRM or Business Central is a bonus.

Responsibilities

• Manage and prioritise IT support tickets, ensuring quick resolution.
• Handle change requests, from access updates to system configuration.
• Provide user-friendly support and troubleshooting for software and applications.
• Diagnose and fix software faults across the business.
• Deliver hands-on hardware support such as setup and maintenance.
• Support users across two sites via phone, email, and face-to-face.

Skills

IT troubleshooting skills

Communication skills

Microsoft Office/Office 365 knowledge

Eagerness to learn

Tools

Dynamics CRM

Business Central

Job description

IT Support Executive

Are you tech-savvy, a natural problem solver, and great with people?

Whether you're a recent IT graduate or a customer service professional with strong technical skills, this could be the perfect step in your career.

Our client, a well-established business, is looking for a confident and people-focused IT Support Executive to join their team. You'll be supporting users across two key sites, providing hands-on technical help in a friendly, fast-paced environment.

The Role

• Manage and prioritise IT support tickets, ensuring quick resolution.
• Handle change requests, from access updates to system configuration.
• Provide user-friendly support and troubleshooting for software and applications.
• Diagnose and fix software faults across the business.
• Deliver hands-on hardware support (setup, maintenance, replacement of laptops, desktops, phones, etc.).
• Carry out system administration (onboarding, leavers, role changes).
• Support users across two sites via phone, email, and face-to-face.

About You

• Strong IT knowledge and troubleshooting skills - gained through study or practical experience.
• Confident communicator, able to explain technical issues clearly to non-technical users.
• Good knowledge of Microsoft Office/Office 365; experience with Dynamics CRM or Business Central is a bonus (training provided).
• Proactive, friendly, and eager to learn.
• Full UK driving licence preferred (travel between sites required).

The Package

• £35,000 - £40,000 DOE
• 25 days holiday + bank holidays
• Monday to Friday, 8:00am - 5:00pm
• Onsite parking
• Additional benefits

This is a fantastic opportunity for someone who loves technology and enjoys helping people. If that sounds like you, apply today