IT Support Executive

Pertemps Crawley; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A well-established business in the UK is seeking an IT Support Executive to provide technical support across two sites. Ideal candidates will possess strong IT knowledge and excellent communication skills. Responsibilities include managing IT support tickets, diagnosing software faults, and delivering hands-on hardware support. The position offers a competitive salary of £35,000 - £40,000, along with additional benefits and a friendly work environment.

Benefits

25 days holiday + bank holidays

Onsite parking

Additional benefits

Qualifications

• Strong IT knowledge and troubleshooting skills.
• Confident communicator, able to explain technical issues clearly.
• Good knowledge of Microsoft Office/Office 365.

Responsibilities

• Manage and prioritise IT support tickets, ensuring quick resolution.
• Handle change requests for system configuration.
• Provide user-friendly support for software and applications.
• Diagnose and fix software faults across the business.
• Deliver hands-on hardware support.
• Carry out system administration tasks.
• Support users across two sites.

Skills

IT knowledge

Troubleshooting skills

Confident communication

Proactive attitude

Tools

Microsoft Office/Office 365

Dynamics CRM

Business Central

Job description

Overview

IT Support Executive

Are you tech-savvy, a natural problem solver, and great with people?

Whether you're a recent IT graduate or a customer service professional with strong technical skills, this could be the perfect step in your career.

Our client, a well-established business, is looking for a confident and people-focused IT Support Executive to join their team. You'll be supporting users across two key sites, providing hands-on technical help in a friendly, fast-paced environment.

This is a fantastic opportunity for someone who loves technology and enjoys helping people. If that sounds like you, apply today.

The Role

• Manage and prioritise IT support tickets, ensuring quick resolution.
• Handle change requests, from access updates to system configuration.
• Provide user-friendly support and troubleshooting for software and applications.
• Diagnose and fix software faults across the business.
• Deliver hands-on hardware support (setup, maintenance, replacement of laptops, desktops, phones, etc.).
• Carry out system administration (onboarding, leavers, role changes).
• Support users across two sites via phone, email, and face-to-face.

About You

• Strong IT knowledge and troubleshooting skills - gained through study or practical experience.
• Confident communicator, able to explain technical issues clearly to non-technical users.
• Good knowledge of Microsoft Office/Office 365; experience with Dynamics CRM or Business Central is a bonus (training provided).
• Proactive, friendly, and eager to learn.
• Full UK driving licence preferred (travel between sites required).

The Package

• 35,000 - 40,000 DOE
• 25 days holiday + bank holidays
• Monday to Friday, 8:00am - 5:00pm
• Onsite parking
• Additional benefits