IT Support / EUC Refresh Engineer

ÜÇGE Shopfitting & Design; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in shopfitting & design seeks a motivated IT Support Engineer for a 3-6 months contract in Cambridge. This role involves deploying and supporting desktop and laptop devices, crucial for assisting healthcare professionals. The position requires strong technical abilities and excellent interpersonal skills, ensuring smooth operations in a demanding environment. An exciting opportunity to enhance user experience and contribute effectively within the IT team.

Qualifications

• Experience in EUC device refresh/deployment in complex environments.
• Strong understanding of desktop/laptop hardware and software.
• Proven ability to work independently and in teams.

Responsibilities

• Deploy and configure new desktop and laptop devices.
• Diagnose and resolve hardware/software issues.
• Provide on-site support during the refresh process.

Skills

Troubleshooting

Problem-solving

Communication

Interpersonal skills

End-user support

Tools

SCCM

Windows operating systems

Common office applications

Job description

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Job Description: We are seeking a motivated and detail-oriented IT Support Engineer to join our ServiceDesk for an initial 3-6 months contract assignment based in Cambridge. This role will be 5 days on site in Cambridge. (INSIDE IR35)

About The Role

We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for staff within a complex and demanding environment. You will be working on-site, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise. This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals.

Key Responsibilities

• Deployment and Configuration:Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
• Hardware and Software Troubleshooting:Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
• End-User Support:Providing friendly and professional on-site support to staff during the refresh process.
• Asset Management:Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
• Collaboration:Working closely with other IT teams and staff to coordinate refresh activities and minimize disruption to clinical operations.
• Documentation:Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
• Adherence to Policies:Following all relevant company policies and procedures, including data security and confidentiality guidelines.
  
  

Essential Skills And Experience

• Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
• Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
• Experience with imaging and deployment tools (eg, SCCM).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of 1 a team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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