IT Support Engineer – Surbiton, Surrey - £45,000

Ashdown Group; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global business is seeking an IT Support Engineer to join their team in Surbiton, Surrey. This role involves providing 1st and 2nd line support, managing support requests, and participating in exciting projects. The company offers a supportive environment with excellent benefits including a free onsite gym, meals, and professional development opportunities.

Benefits

Free onsite gym

Free breakfast and lunches

Cycle to work scheme

Continued professional development

Private healthcare and pension

22 days holiday per year

Regular company-funded social events

Qualifications

• Experience in 1st and 2nd Line Support.
• Proficient in Windows 11, Microsoft Office 365, Exchange, Active Directory.
• Knowledge of Networking (DNS, DHCP, TCP/IP) and backup administration.

Responsibilities

• Provide telephone and email support for internal users.
• Configuration and installation of physical and virtual servers.
• Overall management of support requests.

Skills

Communication

Troubleshooting

Customer Service

Networking

VMware/Hyper-V

Job description

IT Support Engineer – Surbiton, Surrey - £45,000

A highly successful and rapidly growing global business are looking for an IT Support Engineer with 1st and 2nd Line Support experienced to join their IT team. This is a fantastic opportunity to join a great business that really prides itself on supporting and developing their employees; onsite gym is provided as well as free breakfast and lunch plus other great benefits.

This IT Support Engineer role is a "hands on “ IT position where support is often provided face to face, over Teams or on the phone. It would suit a personable, friendly, customer focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer or Desktop Support Engineer. As well as BAU support, there will also be interesting project work to be involved in.

Key responsibilities include:

Provide telephone and email support for internal users

Software installation, desktop imaging, software inventory and monitoring

Configuration and installation of physical and virtual servers

Administration and configuration of Cisco Networking devices. (Switches / Firewalls)

Backup administration

Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate

Assist with projects of all sizes including technology infrastructure and software projects

Overall management and responsibility for the efficient handling of support requests

The ability to conduct and participate in meetings / system demonstrations

Skills required:

Professional manner with excellent communication skills

Experienced in installing, supporting and troubleshooting :

• • Windows 11,
  • Microsoft Office 365,
  • Exchange
  • Active Directory,
  • Networking (DNS, DHCP, TCP/IP),
  • VMware/Hyper-V

Remote Access tools, Mobile device configuration (iPhone / iPad)

Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude

The salary on offer for this role is up to £45,000 plus benefits including:

Free onsite gym

Free breakfast and lunches for all

Cycle to work scheme

Continued professional development

Private healthcare and pension

22 days holiday per year which increases with length of service

A friendly fun and very exciting environment enhanced with regular company-funded social events such and seasonal parties