IT Support Engineer / Service Desk Technician / Second Line

AWD online; London; On-site; GBP 29,000 - 35,000; Full time

Job description

Second Line IT Support Engineer / Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is required for a well-established IT Company based in London. (The offices are a few minutes’ walk from Holborn Station).

SALARY: up to £35,000 per annum (depending on experience) + Benefits

LOCATION: London (WC1A) (This is an Office based role with site visits in and around London)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Second Line IT Support Engineer / Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc.

Working as the Second Line IT Support Engineer / Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support for clients in London.

As the Second Line IT Support Engineer / Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from IT Network Installation Projects, Firewall Installs, Software and Hardware Upgrades and PC Installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers.

The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.

As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.

IDEAL CANDIDATE REQUIREMENTS

• Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment
• Solid experience solving / troubleshooting desktop and server problems
• MCSE or equivalent qualification
• Excellent customer facing and customer service skills
• Excellent written and verbal communication skills
• Pleasant and helpful telephone manner
• Consultative background, in particular working within a managed service environment would be highly desirable

A wide range of skills make up the Company’s offering, with the main ones are listed below:

• Microsoft operating systems (desktop and server)
• Microsoft Exchange
• Microsoft SQL Server
• Symantec Backup Exec
• Symantec Anti-virus
• Veeam Backup
• ADSL, routers
• Dell SonicWALL Firewall/VPN/UTM/SSL-VPN
• Wireless networking
• Desktop applications

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13269