IT Support Engineer - SC Cleared

identifi Global Resources; ST Andrews; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology services firm is seeking an IT Support Engineer in St Andrews to manage IT support tickets, maintain asset management, and provide hardware support. The ideal candidate has strong knowledge of Windows OS and Office 365, with proven break/fix support experience. Active SC Clearance is required for this onsite role, ensuring all service levels are met during a short-term contract assignment.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Proven break/fix support experience.

Responsibilities

• Manage and respond to IT support tickets, ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Handle hardware repairs and coordinate with vendors.

Skills

Windows OS

Office 365

Intel-based hardware

Break/fix support

Hardware troubleshooting

Setup and imaging laptops

Excellent communication

Organisational skills

Job description

IT Support Engineer (SC Cleared) - 453747

Inside IR35 contract - £25 per hour - (short term assignment 5th September - 30th September)

Role will require being onsite everyday - office location St. Andrews

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Proven break/fix support experience.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.