IT Support Engineer - SC Cleared

identifi Global Resources; Blackpool; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in IT services is seeking an IT Support Engineer to ensure high service levels at their key client site in Blackpool. This role will involve managing IT support tickets, maintaining equipment, and providing hardware support. Candidates should have extensive experience with Windows OS and strong troubleshooting skills, and must hold active SC Clearance.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and hardware troubleshooting.

Responsibilities

• Manage and respond to IT support tickets ensuring SLAs are met.
• Handle hardware repairs for in-warranty devices.
• Support hardware rollouts and break-fix activities.

Skills

Windows OS

Office 365

Hardware troubleshooting

Laptops

Communication

Organisational skills

Tools

Intel-based hardware

Job description

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6 months, Inside IR35 contract - £21.42 per hour

Role will require being onsite everyday - office location Blackpool

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst, Engineering, and Other

• Industries

  IT Services and IT Consulting, Military and International Affairs, and IT System Operations and Maintenance

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