IT Support Engineer - SC Cleared

JR United Kingdom; Andover; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology services company is seeking an IT Support Engineer for a crucial role in Andover. The position requires active SC Clearance and involves responding to IT support tickets, managing hardware repairs, and maintaining asset control. Strong knowledge of Windows OS and experience with hardware are essential. This is a full-time, onsite role, offering £25 per hour inside IR35.

Qualifications

• Active SC Clearance is required.
• Experience in secure or government environments is a plus.

Responsibilities

• Manage and respond to IT support tickets.
• Maintain accurate stock control and asset management.
• Handle hardware repairs for in-warranty devices.
• Process IT equipment disposals.
• Support hardware rollouts and deployments.

Skills

Strong working knowledge of Windows OS

Experience with Intel-based hardware

Hands-on experience with hardware troubleshooting

Excellent communication skills

Ability to manage tasks efficiently

Job description

Social network you want to login/join with:

IT Support Engineer - SC Cleared, andover

col-narrow-left

Client:

Location:

andover, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

col-wide

Job Description:

Inside IR35 contract - £25 per hour - (short term assignments available 19th Sep - 12th Dec 2025)

Role will require being onsite everyday - site location Andover

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.