IT Support Engineer - Remote Working - £30,000pa

Ashdown Group; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruiting agency is seeking an IT Support professional to provide first and second line support. The role allows for remote working with occasional travel to Central London. Candidates should possess strong communication skills and a degree in IT or Computer Science, along with familiarity in troubleshooting and supporting hardware/software issues. A salary of up to £30,000 per annum is offered.

Qualifications

• University degree in IT or Computer Science.
• Experience with troubleshooting and supporting hardware and software.
• Familiarity with Microsoft and other technologies stated.

Responsibilities

• Provide first and second line IT support to clients.
• Troubleshoot hardware and software issues.
• Resolve network and desktop issues.

Skills

Excellent verbal and written communication skills

Familiarity with Microsoft technologies (Office 365)

Troubleshooting hardware and software issues

Network and desktop support

Education

IT or Computer Science degree

Tools

Microsoft 365 Admin

Egnyte

1Password

Creative Cloud

Job description

This is an exciting opportunity for a candidate that is keen to develop their career within IT. Working in a small team, you will provide first and second line IT support to the business’ clients.

Please note that this role offers remote working however occasional travel into Central London will be required for client visits/meetings so you will need to live a commutable distance to Central London.

The ideal candidate will have excellent verbal and written communication skills; you will have studied IT or computer science at university and will be familiar with Microsoft technologies including Office 365 and Windows, macOS experience is desirable.

The initial focus of this role will be troubleshooting hardware and software issues, resolving network and desktop issues and responding to client support requests. Experience with any of these additional key technologies is desirable; Egnyte, 1Password, Creative Cloud, Sophos Endpoint, Microsoft 365 Admin/Entra/InTune, ScreenConnect, NinjaOne, Mosyle, CodeTwo and Symantec Email Filtering.

This is the perfect role for someone keen to enhance their skills and develop their career in the IT sector.

The salary on offer for this role is up to £30,000 per annum.