IT Support Engineer - NZ

EIL Global IT Solutions and Services Pvt Ltd; Tankerton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions company is seeking an IT Support Engineer to provide Level 1/2 support. You will troubleshoot hardware/software issues, manage Windows and Office 365 environments, and support clients in various locations. Strong problem-solving skills and experience in networking are essential for this dispatch-based role. Interested candidates can send their CV via email.

Qualifications

• Proven experience in troubleshooting hardware and software issues.
• Familiarity with Windows administration and Office 365.
• Good understanding of networking concepts.

Responsibilities

• Provide onsite and remote Level 1/2 support.
• Diagnose and resolve technical issues.
• Document incidents and resolutions.

Skills

Troubleshooting hardware/software issues

Windows administration and Office 365 support

Networking concepts (TCP/IP, LAN/WAN, DNS, DHCP, firewalls)

Active Directory and user management

POS systems support for retail/hospitality clients

Strong problem-solving and communication skills

Documentation and knowledge-sharing practices

Job description

Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, provides IT services across Asia Pacific and EMEA. We specialize in IT infrastructure, AIOPS, AI-driven automation, and blockchain solutions, supporting clients in their digital transformation. Learn more at https://eilglobal.com.au/

.

Job Overview

We are looking for an IT Support Engineer to join our team, supporting clients in Cromwell, Blenheim, Wanganui, Dargaville, Manawatu District, Gisborne, Gore and Hawera. This is a dispatch-based, ticket-driven role. Interested candidates may share their updated CV at [e-mail]

.

Key Skills

• Experience in troubleshooting hardware/software issues
• Windows administration and Office 365 support
• Networking concepts (TCP/IP, LAN/WAN, DNS, DHCP, firewalls)
• Active Directory and user management
• POS systems support for retail/hospitality clients
• Strong problem-solving and communication skills
• Documentation and knowledge-sharing practices

Responsibilities

• Provide onsite and remote Level 1/2 support
• Diagnose and resolve technical issues
• Deploy and maintain OS, applications, and network setups
• Support Windows, Office 365, Active Directory, and POS systems
• Assist with asset management, maintenance, and compliance
• Document incidents and resolutions
• Collaborate with teams on IT projects and deliver excellent customer service