IT Support Engineer (MSP Experience)

VanRath; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Services Provider in Northern Ireland seeks a skilled IT Support Engineer to join their dynamic team. The ideal candidate will work on troubleshooting IT issues, supporting Microsoft 365 administration, and participating in infrastructure projects. With a reputation for excellent client service, this role offers the opportunity to grow within a forward-thinking environment.

Qualifications

• Minimum 3 years in technical support or IT engineering within managed services.
• Strong diagnostic and troubleshooting skills.
• Clear communicator focused on customer service.

Responsibilities

• Provide tiered IT support across a broad technology stack.
• Diagnose hardware and software issues.
• Collaborate on infrastructure projects and client upgrades.

Skills

Troubleshooting

Client Communication

Technical Support

Network Configuration

Documentation

Education

Degree in IT, Networking, or Systems Administration

Desirable certifications (Microsoft, Fortinet)

Tools

Microsoft 365

ESET

Fortinet

NinjaOne

ConnectWise

Job description

Our client, a forward-thinking IT Services Provider based in Mid Ulster, is currently seeking an experienced IT Support Engineer to join their expanding technical operations team. Renowned for their people-first approach and high standards of client service, the company partners with organisations across Northern Ireland to deliver scalable, secure, and responsive IT solutions that fuel business growth.

Role Overview

You'll work alongside a dynamic team of engineers and project professionals, acting as a trusted technical advisor and escalation point for a variety of IT-related issues. The role requires an individual who can troubleshoot and resolve incidents with confidence while also contributing to wider technical initiatives, including infrastructure rollouts, cloud migrations, and network improvements.

Key Responsibilities

• Deliver tiered IT support services across a broad technology stack, providing swift issue resolution and excellent client communication

• Diagnose and resolve technical problems related to hardware, software, and connectivity

• Build and maintain client systems, including servers, desktops, laptops, and network devices

• Support Microsoft 365 administration (Teams, Exchange Online, SharePoint, OneDrive)

• Configure and manage site-to-site and remote access VPN connections

• Oversee routine systems maintenance, patching cycles, and security monitoring

• Maintain and update technical documentation, support logs, and change controls

• Participate in client infrastructure projects including server upgrades, migrations, and network improvements

• Collaborate with team members and mentor junior staff when required

• Liaise directly with client stakeholders, ensuring exceptional service delivery

Technical

The ideal candidate will be comfortable operating across multiple domains in an SME/MSP landscape and bring solid experience with:

• Infrastructure services - Active Directory, GPOs, DNS, DHCP, IIS, Remote Desktop Services

• Networking - Layer 2/3 troubleshooting, VLANs, firewall rule configuration, routing fundamentals

• Operating Systems - Windows Server (2016-2022), Windows 10/11

• Cloud Platforms - Microsoft 365 tenant administration and user support

• Backup & Recovery - Experience with business continuity and restore procedures in hybrid environments

• Endpoint Protection - Familiarity with enterprise-grade tools such as ESET, SentinelOne, Fortinet

• MSP Technologies - Use of tools like NinjaOne, ConnectWise, Halo PSA, or Autotask (preferred)

Candidate Profile

• Minimum of 3 years' experience in a technical support or IT engineering role within a managed services environment

• Strong diagnostic and troubleshooting skills, with a methodical approach to resolving escalated issues

• Comfortable working with multiple clients, technologies, and deadlines in a fast-paced setting

• Clear and confident communicator, with a customer-first approach

• Holds a full UK driving licence and open to travel as required

• Desirable certifications include Microsoft, Fortinet, or equivalent vendor qualifications

• Degree or equivalent experience in IT, Networking, or Systems Administration preferred

For further information on this IT Infrastructure Engineer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.