IT Support Engineer - Middlesbrough

NEXTECH GROUP; Middlesbrough; On-site; GBP 26,000; Full time

Job summary

An established industry player is on the lookout for a dedicated IT Support Engineer to enhance their IT department. This role offers a unique opportunity to provide hands-on technical support, resolve IT issues, and collaborate with a dynamic team. The ideal candidate will possess strong customer service skills and a passion for technology. Join a growing company that values its employees and fosters professional development, making a real impact on IT services. If you're eager to take on challenges and advance your career, this is the perfect opportunity for you.

Benefits

Ongoing Training and Development

Supportive Work Environment

Qualifications

• Experience in IT support with a focus on customer service.
• Proficient in troubleshooting hardware/software issues.

Responsibilities

• Provide technical support and troubleshoot IT issues.
• Resolve incidents and service requests promptly.
• Collaborate with teams to diagnose technical problems.

Skills

IT Support Experience

Windows OS

Active Directory

Office 365

Networking Principles (TCP/IP, DNS, DHCP)

Troubleshooting Hardware and Software

Customer Service Skills

Job description

Job Title:

IT Support Engineer

Salary:

Up to £26,000

Type:

Full-Time

About the Role:

We are seeking an experienced and driven IT Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support, field support, and collaboration within an ambitious technical team.

Key Responsibilities:

1. Provide technical support to clients, troubleshooting IT issues across various hardware and software systems.
2. Resolve incidents and service requests in a timely manner.
3. Work with both internal and external teams to diagnose and resolve technical problems.

Skills Required:

1. Previous experience within an IT support setting.
2. Knowledge of Windows OS, Active Directory, and Office 365.
3. Familiarity with networking principles (TCP/IP, DNS, DHCP).
4. Proficiency in diagnosing and troubleshooting hardware and software issues.
5. Excellent customer service skills, whether remote or face-to-face.

If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth.

Why Join Us?

• A supportive environment with the chance to make a real impact on the direction of IT services within the company.
• Ongoing training and development to help you reach your career goals.

If you're looking for a challenging and rewarding opportunity to develop your career and make a difference, we'd love to hear from you!

Apply Today