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IT Support Engineer (Manchester)

Hemmersbach GmbH & Co. KG

Liverpool City Region

On-site

GBP 25,000 - 35,000

Full time

Today
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Job summary

A leading IT service provider is looking for an IT Support Engineer to enhance customer experience through top-notch hardware and technical support. Based near Hammersmith, you will tackle diverse IT challenges, ensuring satisfaction and resolution of issues while contributing to a socially responsible company that prioritizes customer delight.

Benefits

Buddy program
Company events
Internal career development program
International job opportunities
Medical cash plan
Onboarding program

Qualifications

  • Very strong technical skills in all aspects of IT support.
  • Experience in OS, Apps, and H/W installation.
  • Exceptional level of customer service and confidentiality.

Responsibilities

  • Provide world-class IT support for a variety of users.
  • Address various tickets throughout the day.
  • Resolve issues with a strong sense of customer service.

Skills

Technical skills in IT support
Diagnostic & support capabilities
Exceptional customer service

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

  • Very strong technical skills in all aspects of IT support
  • Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
  • An exceptional level of customer service and confidentiality
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Ever dreamt of working within a multinational media & entertainment corporation? A world-famous brand we all know & love?

Based Near Hammersmith, London, you will form part of a team providing world-class IT support for a wide variety of users - Anything from simply password resets, to complex diagnostics and fault-resolution, as well as project work.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on theusers face– a job well done!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

  • Buddy program
  • Company events
  • Internal career development program
  • International job opportunities
  • Medical cash plan
  • Onboarding program

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