IT Support Engineer - Leeds

NEXTECH GROUP; Leeds; On-site; GBP 34,000; Full time

Job description

Position: IT Engineer

Location: Leeds

Salary: Up to £34,000

Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well-exposed IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!

About Us
We are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we are committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join our ranks.

The Role
As an IT Engineer, you will play a pivotal role for our clients, providing prompt and professional technical support. Your main responsibilities will include:

1. Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
2. Troubleshooting: Diagnosing and resolving hardware and software problems.
3. Remote helpdesk: Visiting local schools in the area.
4. Escalation: Escalating complex issues to higher-level support teams as necessary.
5. Documentation: Maintaining accurate records of issues and resolutions.
6. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.

Technical Skills:
Windows OS/Server
Active Directory & Group Policies
Office 365 & Azure Administration
Hardware and Software Troubleshooting
Basic knowledge of IT Systems and Networks

What We Offer
Professional Development: Opportunities for training and career progression.
Supportive Environment: A collaborative team culture where your contributions are valued.
Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

About You
Customer Focused: Excellent communication skills and a customer-oriented approach.
Problem Solver: Strong analytical skills with a keen eye for detail.
Team Player: Ability to work well within a team and independently.
Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.

How to Apply
If you are ready to embark on an exciting career with a leading Managed Services Provider, we would love to hear from you. Send your CV and a cover letter to (url removed).
Join us and become a vital part of our mission to provide exceptional IT services. Apply today.