IT Support Engineer Job Details | Apply now!

Bertelsmann; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Engineer to provide exceptional technical support and maintain efficient IT systems. The role includes managing user queries, system setups, and security compliance, while also offering robust training and support across departments. Generous annual leave, pension contributions, and various employee benefits are included.

Benefits

25 days annual leave plus 8 UK bank holidays

Pension contribution

Life assurance policy (4 x Salary)

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Strong knowledge of Windows Server environments and Active Directory.
• Experience with Modern Workplace and device management tools.
• Proven IT support or systems administration background.

Responsibilities

• Act as the first contact for IT support and manage system queries.
• Maintain security compliance and perform routine server maintenance.
• Create and maintain IT documentation and train users across the business.

Skills

Troubleshooting

Communication

Networking principles

Device management

Education

Experience in IT support or systems administration

Tools

Microsoft Intune

Windows Server

SQL databases

Veeam backup systems

Job description

Salary: £30k

Location: Corby

Hours: Monday – Friday 40 hours per week

Are you a hands-on IT professional with a passion for providing outstanding support and maintaining robust IT systems? We’re looking for a proactive and experienced IT Support Engineer to join our team and play a key role in ensuring the continuous and efficient operation of our IT and communications systems.

Your Tasks

• Act as the first point of contact for IT support, addressing user queries related to system access, passwords, hardware/software, and general help desk issues via the ITSM tool.
• Build systems using standard Modern Workplace images and toolsets.
• Purchase, configure, and install hardware and IT consumables in a timely manner.
• Manage system and software licensing as well as telecommunication setup and maintenance.
• Ensure secure and correct setup of user accounts, directories, access rights, and network printing.
• Perform routine server maintenance and backups in line with company protocols.
• Maintain security compliance across company devices.
• Create and maintain IT documentation and standard operating procedures.
• Collaborate across departments to resolve technical issues and escalate bugs with third-party vendors.
• Deliver user training and support across the business.
• Drive process improvements and contribute to IT best practices.

Your Profile

• Proven experience in a similar IT support or systems administration role.
• Strong knowledge of Windows Server environments, including Active Directory (AD) and Group Policy (GPO).
• Experience with Modern Workplace environments and tools.
• Proficient in device management using Microsoft Intune and Defender for Endpoint/MDE.
• Excellent understanding of networking principles (TCP/IP, DNS, DHCP) and remote access services (VPNs, RDP).
• Solid knowledge of hardware: servers, PCs, printers.
• Working knowledge of Microsoft environments, including previous versions.
• Familiarity with SQL databases, Veeam backup systems, and IP-based phone systems.
• Strong troubleshooting skills and ability to communicate effectively both verbally and in writing.

We Offer

• 25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Treats
• Free car parking