IT Support Engineer / IT Systems Engineer (Hybrid)

D R Newitt & Associates; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading FMCG Manufacturer is recruiting for an IT Systems Engineer to support and improve IT systems. The role includes responsibilities for user devices, servers, and cloud systems and is set to expand as the company grows. Experience with Windows, O365, and basic networking is required.

Qualifications

• Experience with Windows Server and Active Directory.
• Solid knowledge of O365 and basic security skills.
• Basic familiarity with network troubleshooting.

Responsibilities

• Support, maintain, and improve user devices and cloud systems.
• Manage tickets, perform fixes, and ensure system maintenance.
• Own and deliver small-medium IT improvements.

Skills

Windows

O365

Basic Networking

Security Fundamentals

Endpoint Management

Scripting/Automation

Job description

A leading and growing FMCG Manufacturer is currently recruiting for an IT Systems Engineer / IT support Engineer / First line Engineer to join the business. Reporting into the Head of IT, this IT Systems Engineer / IT support Engineer / First line Engineer will be responsible for supporting, maintaining, and improving everything from user devices to servers and cloud systems and be expected to own and deliver small-medium improvements. This business is looking to double in size within 5 years and this role will grow with them.

This role will directly supports the IT Manager within a 300 headcount manufacturing and office environment and need to be on site 2-3 days per week.

Must have experience: Solid Windows, O365, basic network, and security skills. Experience with firewalls, Intune, manufacturing/production IT, or project delivery is a plus.

% of your role will be support/admin (tickets, fixes, maintenance) and %: Small projects, continuous improvement, upgrades, automation

Technical Knowledge

• Windows Server & Active Directory: User/group management, basic GPOs, file/print services
• Office 365 / Microsoft 365: User and license admin, troubleshooting, Teams/SharePoint config
• Endpoint Management: Deploying, imaging, updating laptops, desktops, tablets
• Basic Networking: VLANs, DHCP, DNS, Wi-Fi, troubleshooting connectivity (not design)
• Security Fundamentals: Patch management, MFA, antivirus/EDR (e.g., Sophos), least privilege
• Backup & DR: Understands backup solutions, basic restore/testing
• Scripting/Automation: Basic PowerShell (user admin, bulk tasks, basic reporting)
• Vendor Support: Knows how to log tickets/escalate with 3rd parties and hold them accountable

Desirable Experience

• Firewalls/Security Appliances: (e.g., Sophos XGS, basic policy management not advanced config)
• MDM (Intune, etc.): Device policies, onboarding/offboarding mobiles/tablets
• Manufacturing/Production IT: Factory floor IT, label printers, line-of-business apps
• Project Delivery: Has supported or delivered at least one system upgrade, migration, or rollout
• Process Improvement: Has spotted a recurring problem and improved/fixed it for the business
• Cloud Platform Familiarity: Some Azure (AAD, basic policies), SharePoint site config, SaaS integrations

To apply please email a cv