IT Support Engineer I, OTS

Amazon; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Amazon recherche un IT Support Engineer I au sein de son équipe pour implémenter des solutions techniques et offrir un support de haute qualité. Le candidat idéal doit avoir une expérience en réseau, être capable de gérer des projets locaux et interagir avec différents niveaux de personnel. Des compétences en dépannage et en administration de systèmes sont essentielles pour garantir que les infrastructures IT fonctionnent efficacement.

Benefits

Comprehensive healthcare benefits

Matching 401(k) program

Up to 20 weeks of paid parental leave

Casual dress code

Qualifications

• Bac +4 en IT ou informatique requis.
• Expérience de 4 ans en réseau (DNS, DHCP, TCP/IP).
• Capacité à travailler sur des projets techniques locaux.

Responsibilities

• Résoudre des problèmes techniques et assurer le support matériel.
• Gérer les projets techniques locaux et maintenir les services réseau.
• Interagir avec la direction pour améliorer les solutions IT.

Skills

Network engineering

Troubleshooting

Data cabling

Systems administration

Analytical assistance

Education

Bachelor's degree in IT or computer science

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. We also have a casual dress code at each of our locations (jeans, t-shirts, safety shoes and sometimes a neon safety vest).

Key job responsibilities

Responsibilities include, but are not limited to:

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

- Bachelor's degree

- 4+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)

- Bachelor's degree in IT, computer science or equivalent