IT Support Engineer I, Ops Tech Solution (OTS)

Amazon; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to enhance the operational efficiency of its fulfillment centers. In this dynamic role, you will provide essential support for IT infrastructure, ensuring smooth operations and addressing technical issues. The ideal candidate will thrive in a fast-paced environment, demonstrating strong troubleshooting skills and a commitment to service excellence. You will collaborate with a diverse team, contributing to innovative solutions and supporting business projects. If you are passionate about technology and customer service, this opportunity offers a chance to make a significant impact.

Qualifications

• Experience in troubleshooting server software and client devices.
• Basic knowledge of server and network infrastructure is essential.

Responsibilities

• Provide internal help desk support and manage IT infrastructure.
• Support and troubleshoot Windows PCs, Linux terminals, and peripherals.

Skills

Troubleshooting

Server Software Management

Client Device Support

Network Infrastructure Knowledge

Linux Environment Experience

Japanese Language Proficiency

English Communication

Job description

IT Support Engineer I, Ops Tech Solution (OTS)

Amazon is aiming for a "vision of being the Earth's most customer-centric company and having the Earth's biggest selection." To realize this vision, we are seeking wonderful colleagues. We are looking for people who have a sense of ownership, and who are passionate about change and innovation.

We continue to progress to improve the customer experience. Innovation and creativity are part of our corporate DNA. We want you to demonstrate this power, come up with ingenious solutions to daily problems in simple ways, and help build the future of Amazon together with us.

Job Summary

Amazon is now accepting applications for IT Support Engineers to work at our fulfillment centers. Our Japan FCs store millions of products and ship them worldwide every day. First, you will learn about the "flow of goods" within the FC. Afterward, you will be responsible for making changes and improvements from an IT perspective. You will be required to operate the IT infrastructure to ensure that all IT infrastructure within the FC is running stably and without issues. At Amazon, no two days are the same. You will thrive in an environment of constant change and diversity.

Diversity is one of the key elements necessary for enhancing teamwork. Gender, age, nationality, and experience do not matter. We are looking for colleagues with diverse backgrounds and experiences to work together.

Key Job Responsibilities

1. Provide internal help desk support
2. Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers
3. Provide project support for the introduction of new businesses

Main Duties

1. Provide support and troubleshooting for Windows PCs and peripherals, office equipment (printers, phones, etc.)
2. Manage accounts and permissions
3. Conduct training and orientation
4. Provide support and troubleshooting for terminals (Linux, Windows) and peripherals (barcode readers, printers, wireless devices, etc.), and perform upgrades
5. Provide support for IT infrastructure and network-related issues
6. Provide first-line support for the operation, troubleshooting, and escalation to overseas teams for Linux/Windows servers, software, and network equipment
7. Manage the server room and rack operations
8. Arrange and manage LAN and power wiring
9. Manage and support IT-related equipment (racks, A/C, UPS, etc.) in the server room and fulfillment center
10. Asset management
11. Procurement, management, and disposal of IT equipment and supplies
12. Manage the overall safety of IT equipment in the fulfillment center
13. Provide support for various projects related to the introduction of new businesses in the fulfillment center

Essential Functions

1. 25%: Provide internal help desk support
2. 65%: Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers, including safety management and improvement proposals
3. 10%: Provide project support for the introduction of new businesses

About the Team

OTS Field IT. Training will be conducted at the company's designated Fulfillment Center, and you will then be assigned to your respective site. OTS stands for Operation Technology Solution, which is the general term for the department that mainly deals with the IT systems of the fulfillment centers. Field IT refers to the team within OTS that works closely with the frontline of the fulfillment centers.

Work Schedule

Shift work including weekends, 10 days off per month. Examples: 9:00-18:00, 8:00-17:00, 12:00-21:00. The work schedule may vary depending on the assigned site. There may be late-night shifts during busy periods. Short-term and long-term business trips (2 hours or more from the assigned site, may involve overnight stays). Short-term and long-term relocations (within 2 hours from home, may involve moving).

Required Skills and Experience

1. Experience in troubleshooting and responding to issues with server software, hardware, and client devices (PCs and other peripherals).
2. Basic knowledge of server and network infrastructure.
3. Experience working in a Linux environment.
4. Japanese: Level 1 or equivalent Japanese Language Proficiency Test (JLPT) or equivalent experience.
5. English: Able to communicate in English without difficulty.

Desirable Skills and Experience

1. Experience in server/network support and incident response.
2. Experience in project management or as a team member.
3. Experience supporting data center facilities.
4. Certifications such as CCNA/LPIC Level 1.
5. Customer Orientation: Able to prioritize customers, make every effort to provide the highest possible service, and earn their trust.
6. Interpersonal Skills: Able to build good working relationships with colleagues and treat people with respect.
7. Flexibility: Able to make calm and accurate judgments, and effectively carry out work in any situation.
8. Teamwork: Able to work efficiently as a team member and respond to customer needs.
9. Ownership: Able to understand the customer's business and make every effort to complete tasks to the highest quality within the specified period.
10. Business Communication: Able to understand the business and communicate smoothly with other departments.