IT Support Engineer - Glasgow - £24-26K

Senitor Associates; Scotland; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established client in the technology sector is seeking an enthusiastic IT Support Engineer to join their internal team in Glasgow. This role involves providing top-notch support to users, troubleshooting operational issues, and ensuring effective communication. The ideal candidate will have a strong background in IT support, particularly with Windows 10 and 11, and will be proactive in managing system alerts. This is a fantastic opportunity to grow within a successful organization that values learning and development. If you're passionate about technology and customer service, this role is perfect for you!

Qualifications

• Experience in IT support and customer service is essential.
• Proficient in Windows 10 and 11, with knowledge of Active Directory.

Responsibilities

• Serve as the first point of contact for IT inquiries and support.
• Log tickets, triage incidents, and provide first-time fixes.
• Manage and resolve operational issues efficiently.

Skills

IT Support

Customer Service

Windows 10 and 11

Active Directory

O365 Support

Problem Solving

Job description

IT Support Engineer - Glasgow - £24-26K

An established client of ours in the Technology sector is looking for an IT Support Technician to join their internal IT department on a permanent basis. The successful candidate will be responsible for providing support to users with day-to-day operational issues, installation maintenance, and support of hardware assets, and systems administration including vendor updates on all platforms.

Key Responsibilities:

• Serve as the first point of contact for telephone inquiries from contractual clients, logging tickets and gathering details about issues.
• Triage incidents during calls to identify the root cause of issues and provide first-time fixes whenever possible.
• Deliver outstanding customer service, acting as the voice of the company.
• Offer ongoing support with clear, concise verbal and written communication.
• Log tickets in the support system and escalate issues to second and third-line support when necessary.
• Adhere to service level agreements (SLAs) for both phone and email support.
• Manage and resolve issues promptly and efficiently.
• Active Directory and O365 support.
• Take a proactive approach to system alerts and daily tasks.
• Strong knowledge of Windows 10 and 11.
• Full UK Drivers License.

This is an excellent opportunity for an enthusiastic and passionate IT support engineer to join a successful organisation focused on learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you'd like more information about the role, please contact Jasmine for more information at 0161 486 1599 or email your CV to [e-mail].

For more information about Senitor and the opportunities we have to offer, follow us on Twitter @SenitorIT. Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.