IT Support Engineer - full 360 and chance to develop REF978

Interface Recruitment UK; Barnsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in a market-leading manufacturing brand for an IT Support Engineer. This role offers a chance to work closely with hardware, servers, and applications, while being part of a small, dynamic team. You will be responsible for providing desktop support, maintaining operating systems, and assisting with infrastructure maintenance. If you have a passion for IT and enjoy problem-solving, this position is perfect for you. Join a company that values innovation and teamwork, and take your career to the next level in a supportive environment where your contributions will make a real impact.

Qualifications

• Passionate about IT with strong problem-solving abilities.
• Good communication skills and attention to detail are essential.

Responsibilities

• Providing desktop support and solving tickets efficiently.
• Maintaining operating systems and hosting IT workshops.

Skills

Problem solving

Communication skills

Time management

Attention to detail

Team player

Willingness to learn

Education

1-2 years in a similar role

Tools

Windows 10

Windows Server 2019/2016

SQL Server 17

Active Directory

Microsoft 365

Networking - routers and switching

Job description

IT Support Engineer

Barnsley, South Yorkshire - S74

An exciting opportunity has arisen for a passionate and ambitious individual to join a market leading manufacturing brand.

This role reports directly into the IT Manager, creating a small team to support an ever-growing business. As such you will get your hands on all hardware, server, applications and some dev tech. The full 360!

Roles & Responsibilities:

1. Providing desktop support which will include solving and closing tickets
2. Assisting with onsite hardware support and mobile devices
3. Infrastructure maintenance
4. Maintaining operating systems ensuring they are up to date and patched
5. Hosting IT workshops with internal staff
6. IT procurement and printer/photocopiers maintenance
7. General administration and data processing to include auditing equipment and keeping asset register updated

Experience and Knowledge Required

1. A natural passion for IT
2. Good communication skills (Written and over the telephone)
3. A team player
4. Ability to work independently
5. Good time and task management skills
6. Organised individual with a very good attention to detail
7. Problem solving & troubleshooting
8. Willingness to learn
9. Windows 10
10. Windows Server 2019/2016
11. SQL Server 17
12. Active Directory
13. Group Policy
14. Networking – routers and switching
15. Face to face and remote telephone support
16. AV management, triage, and incident resolution.
17. Microsoft 365 and accompanying suite of client applications
18. The benefits of a ‘security best practice’ focused mind-set
19. Fault finding PCs, Laptops, printers, desk phones
20. MDM – mobile fleet setup and management
21. Documentation, internal and end-user focused
22. At least 1-2 years in a similar role

Desirable, but not essential

1. Experience of VOIP Phone system technologies
2. Subnetting/VLAN understanding
3. HTML/CSS
4. PHP
5. An understanding of API technologies