IT Support Engineer - Entry Level

Adecco; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for an IT Support Specialist in Winchester to manage IT equipment returns and provide excellent customer support. Candidates should have strong troubleshooting skills, experience in ICT operations, and an ITIL certification. This role also requires a full UK driving license and good communication skills. The position offers a chance to work in a dynamic environment with opportunities for service improvements.

Qualifications

• Ability to travel across locations; a full UK driving license is essential.
• Experience with Windows 10, smartphones, laptops, and desktops.
• Proven ability to identify and implement service improvements.

Responsibilities

• Provide excellent customer support to users.
• Coordinate onboarding of new starters.
• Troubleshoot and resolve EUD incidents within SLA.
• Support scheduling of moves, projects, and events.
• Identify and suggest service improvements.

Skills

Strong customer service ethos

Troubleshooting and diagnostic skills

Good communication skills

Ability to follow documented procedures

Experience in ICT operational delivery

Education

ITIL V3 Foundation or V4 certification

Tools

ServiceNow

Job description

Role

Working in the IT department, primarily managing the return of various IT equipment such as mobile phones, laptops, radios, body cams, etc., liaising with third-party suppliers for equipment orders, and checking incident reports.

The key result areas are as follows:

1. Provide excellent customer support to the forces' user base, minimizing service disruption.
2. Coordinate onboarding of new starters to meet experience level agreements.
3. Troubleshoot and resolve EUD incidents, requests, and problems within SLA, identifying patterns for proactive problem management.
4. Update documentation and knowledge articles as needed.
5. Support scheduling of moves, projects, and events.
6. Follow asset management governance processes and procedures.
7. Identify and suggest service improvements within EUD service delivery.
8. Deliver services aligned with KPIs, User Experience Agreements, and SLAs.

The knowledge and skills required for this role are:

1. Strong customer service ethos.
2. Ability to follow documented procedures and processes.
3. Troubleshooting and diagnostic skills.
4. Good communication skills.
5. Ability to travel across locations; a full UK driving license is essential.
6. Experience in ICT operational delivery.
7. Supporting Windows 10, smartphones, laptops, and desktops.
8. Experience resolving incidents, requests, and problems.
9. Proven ability to identify and implement service improvements.
10. ITIL V3 Foundation or V4 certification.
11. Experience with ServiceNow.
12. Note: Applicants must have resided in the UK for at least the last 5 years due to police criteria.

If you possess these skills, please apply. Our Adecco Consultants will contact you if shortlisted.

Adecco is an employment agency for permanent roles and a supply agency for temporary workers. We are an Equal Opportunities Employer.