IT Support Engineer (East Kilbride) - Long Term Contract (Inside IR35)

Emerge Web Studio; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology services company in East Kilbride is seeking an IT On-Site Support Engineer for a long-term contract. The role requires experience in 1st and 2nd line support, as well as proficiency in hardware and network troubleshooting. Successful candidates will provide critical support at the location and work closely with global IT teams. The position is set to start in January with a pay rate of £20 per hour.

Qualifications

• Demonstrated experience in 1st and 2nd line IT support.
• Ability to coordinate with global IT teams.
• Experience with IT hardware and software.

Responsibilities

• Handle onsite support for all IT hardware devices.
• Maintain and troubleshoot computer hardware and software.
• Provide hardware repair support and data migration assistance.

Skills

1st line IT support

2nd line IT support

Hardware troubleshooting

Software installation

Network support

Video conferencing setup

Job description

Overview

IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35)

Role Summary/Description: My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st / 2nd line support experience and the role the role, due to start in January and has a rate of £20p/hr.

Responsibilities

• Onsite Support handles all IT hardware devices and support all IT services at the location.
• Maintaining, analysing, troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.
• Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.
• Network support such as patching and debugging.
• Interact with end-users for requests/incidents and follow up with users via Teams/Mail.
• Hardware repair support including offer request & data migration support.
• Printer support (toner/drum/wastebin replacement) & repair support (call vendor and support technician).
• Installing and decommissioning of hardware (laptops/servers/network/video conference equipment).
• Handling all IT waste disposal.
• Installation and decommission of servers and network equipment.
• Remote support coordination and assistance of deployment and decommissioning.
• Meeting room/event support and support for audio/video equipment in meeting rooms.
• Installation and maintenance of devices and equipment located in the server room.
• Support for global projects that are being implemented at the site level.
• Creation and review of knowledge base articles for end-users.
• Assist VIP support with local problems/topics.

Qualifications

• Experience in 1st/2nd line IT support.
• Ability to work onsite and coordinate with global IT teams.
• Experience with hardware, software, network, printers, and video conferencing equipment.