It Support Engineer Apprentice Level 3

Darlington College; Darlington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent educational institution in Darlington is offering an IT Support Apprenticeship. The role involves assisting the IT Team, supporting various devices, and ensuring operational efficiency. Candidates should have a Level 3 Information Communication Technician Apprenticeship Standard. This apprenticeship could lead to a long-term position upon successful completion.

Qualifications

• Ability to diagnose and resolve technical issues.
• Strong communication skills for support calls and emails.
• Proficient in maintaining IT equipment.

Responsibilities

• Assist the IT Team for efficient operation.
• Support college-owned mobile devices and desktops.
• Document equipment failures and repairs.

Skills

Support desktop computers

Technical support

Knowledge of IT systems

Education

Level 3 Information Communication Technician Apprenticeship Standard

Job description

Here at Darlington College, we provide a wide variety of courses to suit the ambitions of every student. Whether you're leaving school, returning to education, enhancing your career, seeking training for your employees, or learning for fun, we have a course for you. Our state-of-the-art college offers varied learning experiences with inspiring teaching from experienced tutors.

Apprenticeship Opportunity: There may be a chance to secure a long-term position after successful completion of the apprenticeship.

IT Support Apprenticeship Responsibilities:

1. Assist the IT Team as needed to ensure efficient operation.
2. Support desktop computers running Windows, iOS, & Chrome OS.
3. Support college-owned mobile devices, including laptops, tablets, and phones.
4. Maintain up-to-date knowledge of computer equipment and assist with installations.
5. Become proficient in various IT systems and processes.
6. Respond to support calls and emails regarding technical issues.
7. Manage daily tasks to meet service levels and proactive maintenance goals.
8. Analyze, diagnose, and resolve hardware issues onsite, including offsite repairs.
9. Document equipment failures, repairs, and installations.
10. Tag and audit IT equipment to prevent damage or theft.
11. Provide technical support for college events.
12. Support college policies, procedures, and quality assurance, including health & safety policies.
13. Perform additional duties as required by the Principal and Chief Executive.

Qualifications: Level 3 Information Communication Technician Apprenticeship Standard.

Location: Darlington College.

Working Hours: Monday - Thursday, 8.30am - 5.00pm; Friday, 8.30am - 4.30pm, with one day per week for college study.