IT Support Apprentice – Clifton Moor, York

Estio Training Limited; York; On-site; GBP 16,000; Full time

Job summary

An innovative training provider is excited to offer an IT Support Engineer Apprenticeship with a leading supplier of alarm monitoring systems in York. This role provides a unique opportunity to gain hands-on experience in software support and development, working closely with an established team of IT professionals. As an apprentice, you will interface with customers, assist in managing projects, and receive comprehensive training in modern technology skills. This apprenticeship not only offers valuable industry exposure but also leads to an accredited Level 3 qualification, setting you on a path to becoming a highly employable IT specialist.

Benefits

Pension

31 days holiday including bank holidays

Free Parking

Qualifications

• GCSE in English & Maths required.
• Training in software support and development processes.

Responsibilities

• Provide customer support for alarm monitoring systems.
• Assist in internal infrastructure work and manage projects.

Skills

Windows operating systems

Linux operating systems

SQL Databases

Networks

Virtualisation

Hardware building and configuration

Application Support

Education

Grade 4/5 or above in English GCSE

Grade 4/5 or above in Maths GCSE

Job description

Level 3 Information Communication Technician

Company: Monitor Computer Systems

Full Address: 4 Cayley Court, George Cayley Drive, Clifton Moor, York, YO30 4WH

Weekly Hours Worked: Monday to Friday, 09:00 to 17:15 with ¾ hour for lunch.

Salary: £15,600 Annual

Contact Information: Please reach out via email at [e-mail] or call 0113 3500 333

About the Company:

Monitor Computer Systems Ltd. are the market leader in the UK for supplying state of the art Alarm Management systems to the alarm monitoring industry. We also supply and support systems in Europe and the USA.

The average time with Monitor now exceeds 5 years. We are one of the most attractive employers in York and people don’t want to leave us.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Engineer Apprentice for a premier supplier of alarm monitoring systems based in York.

Role Summary:

The vacancy will initially involve training in all the aspects of a software supplier from the writing of the code, through testing, to the distribution and support of the application.

Key Responsibilities:

As an IT Support Apprentice your main roles and responsibilities will include:

Initially the candidate will undergo a mixture of training and on the job experience.

The position is based solely in the support department but will liaise with the development department.

Key responsibilities will be:

• Interface directly with our customers in a professional and courteous manner.
• Provide support on a product which monitors life and property.
• Integrate into an established team of IT professionals.
• Assist in internal infrastructure work and manage projects.
• Follow a contract to supply a new Sentinel system, meet each requirement, install, configure, train users, and support the system until go-live.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE

Skills Required:

• Windows or Linux operating systems
• SQL Databases
• Networks
• Virtualisation
• Hardware building and configuration
• Application Support

Personal Qualities:

• Personable and intelligent.
• Ability to communicate clearly and deal with complex problems.

Other Information:

• Pension
• Holiday entitlement starts at 31 days including bank holidays, with options for time in lieu.
• Free Parking.

Future Prospects:

Employees gain exposure to industry-standard protocols and technologies, making them highly employable IT specialists with broad skills.

For more information or to apply, contact us at [e-mail] or call 0113 3500 333. We look forward to hearing from you!

Training to be provided:

Estio apprenticeship programmes are delivered virtually by experienced trainers, focusing on modern technology skills directly applicable in the workplace. Successful apprentices will receive coaching, guidance, and an accredited Level 3 Information Communications Technician qualification, covering topics such as infrastructure management, automation, system support, and compliance standards.