IT Support Engineer (9 month contract)

Oxford Nanopore Technologies; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a motivated IT Support Engineer for a 9-month contract. This role involves providing exceptional technical support and enhancing service desk operations in a dynamic environment. You will troubleshoot issues, manage escalated incidents, and support IT projects. The ideal candidate will have strong analytical skills and experience with device management solutions, Windows, and macOS. Enjoy a rewarding career with excellent benefits, including bonuses and private healthcare, while contributing to a global business that values diversity and equal opportunity.

Benefits

Bonuses

Pension

Private healthcare

Pleasant working environment

Qualifications

• Experience with device management solutions and troubleshooting skills.
• Strong knowledge of Windows and macOS systems.
• Familiarity with ITIL principles and ITSM platforms.

Responsibilities

• Provide technical support to internal users and resolve incidents.
• Manage escalated technical issues and perform root cause analysis.
• Collaborate with project managers to enhance service desk operations.

Skills

Device management solutions (Intune, JAMF Pro, Workspace ONE)

Windows

macOS

PowerShell scripting

Identity and authentication systems

Analytical skills

Office 365

Networking protocols (DNS, DHCP, TCP/IP)

Cloud SaaS products

ITIL principles

ITSM platforms (ServiceNow)

Linux support

Job description

Join to apply for the IT Support Engineer (9 month contract) role at Oxford Nanopore Technologies.

Job Description

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a global presence across the US, APAC, and Europe.

Oxford Nanopore employs experts in nanopore science, molecular biology, informatics, engineering, electronics, manufacturing, and commercialization. Led by CEO Dr. Gordon Sanghera, the company has a track record of delivering disruptive technologies.

Our sequencing platform offers real-time analysis, scalable from pocket to population scale, capable of analyzing native DNA or RNA and sequencing any fragment length. Our goal is to enable the analysis of any living thing, by anyone, anywhere!

We are seeking a highly motivated IT Support Engineer to join our team on a 9-month contract. This role involves delivering exceptional technical support and contributing to service improvements in a fast-paced, high-tech environment.

Please note: The role requires on-site presence 5 days/week (Monday-Friday).

Responsibilities include:

• Providing technical support to internal users, resolving incidents and service requests in line with SLAs.
• Managing escalated technical issues from the service desk to resolution.
• Performing root cause analysis on desktop-related issues and documenting solutions.
• Supporting IT projects aligned with the IT roadmap.
• Collaborating with project managers and management, providing regular updates.
• Enhancing service desk operations through knowledge sharing and continuous improvement.
• Traveling to regional sites for onsite support and project work.
• Maintaining expertise through self-guided training.

Qualifications and Skills:

• Experience with device management solutions like Intune, JAMF Pro, or Workspace ONE.
• Knowledge of Windows and macOS.
• Experience with PowerShell scripting.
• Experience with identity and authentication systems.
• Strong analytical skills for troubleshooting.
• Experience with Office 365 in a cloud environment.
• Understanding of networking protocols (DNS, DHCP, TCP/IP).
• Experience with cloud SaaS products.
• Familiarity with ITIL principles (certification desirable).
• Experience with ITSM platforms like ServiceNow.
• Support experience with Linux is desirable.

This role is suitable for a motivated self-starter eager to learn and support a global business in a dynamic environment. We offer excellent benefits, including bonuses, pension, private healthcare, and a pleasant working environment.

If you want to make a difference, consider joining us and apply today!

We are committed to diversity and equal opportunity in employment.