IT Support Engineer (9 month contract)

Oxford Nanopore Technologies; Oxford; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading company in life sciences is seeking an IT Support Engineer to enhance technical excellence across multiple projects. This role focuses on device management and user support, demanding strong project delivery skills and a proactive approach. Successful candidates will have a robust background in IT project execution and effective communication skills to engage diverse stakeholders.

Qualifications

• Proven experience delivering multiple IT projects in hands-on capacity.
• Strong working knowledge of Windows and macOS operating systems.
• Excellent communication skills, engaging technical and non-technical audiences.

Responsibilities

• Deliver technical solutions across IT projects focused on device deployment.
• Implement system upgrades and software rollouts.
• Manage escalated issues from the service desk.

Skills

Windows device management

Software deployment

PowerShell

Networking protocols

Communication skills

Tools

Intune

ServiceNow

Job description

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Client:

Oxford Nanopore Technologies

Location:

Oxford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9bd5e730b123

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!

We're looking for anIT Support Engineerto help drive technical excellence across multiple concurrent projects, with a particular focus onend user device management and rollout.

The details…

In this role, you’ll work closely with the team manager and IT support team to roll out devices and services to support end users. You’ll balance BAU responsibilities with hands-on involvement in the planning and execution of technical workstreams across regional and global projects.

This is a fast-paced environment that requires a self-starter demeanour throughout.

Key responsibilities:

• Deliver technical solutions across multiple IT projects, with a focus on device deployment and endpoint management via Intune.
• Implement and support system upgrades and software rollouts as part of broader project initiatives.
• Work alongside project managers to ensure delivery milestones are met and stakeholders are kept informed.
• Own escalated issues from the service desk and see them through to resolution.
• Regular reviews of user access permissions

Key immediate projects

• Laptop refresh program with Intune
• Windows 10->11 upgrades of laptops and lab PCs
• Data management in Jamf and Intune for asset management integration into ServiceNow

What we're looking for…

• Proven experience deliveringmultiple IT projectsin a hands-on capacity, particularly involvingWindows device management, andsoftware deploymentat scale.
• Strong working knowledge ofWindowsandmacOSoperating systems.
• Scripting capability withPowerShellto support automation and repeatable tasks.
• Experience managingidentity and authentication platforms.
• Skilled in systems analysis and diagnosing complex desktop and infrastructure issues.
• Solid understanding of network protocols includingDNS,DHCP, andTCP/IP.
• Excellent communication skills, with the ability to engage technical and non-technical audiences.
• A proactive, organised, and self-motivated approach to balancing support and project delivery.
• Familiarity withITSM platformssuch asServiceNow.