IT Support Engineer – 11090SJR/CM

Proactive.IT Appointments Limited; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

An IT recruitment agency in Northampton is looking for a skilled IT Support Engineer to provide 1st and 2nd line support across various IT systems. The ideal candidate will have strong expertise in Microsoft 365 and cloud services. Responsibilities include troubleshooting issues, maintaining systems, and supporting users with CRM platforms. This position offers a competitive salary up to £30k plus bonus.

Qualifications

• Proven experience supporting Microsoft 365, including Office 365, Azure AD, and Exchange.
• Solid understanding of cloud services and Active Directory integration.
• Experience supporting or administering CRM systems, preferably Zoho CRM.

Responsibilities

• Provide 1st/2nd line support across a range of IT systems and users.
• Maintain and support Microsoft 365 (including Office 365, Azure AD, and Exchange Online).
• Troubleshoot issues related to cloud and on-premise infrastructure.

Skills

Microsoft 365 support

Cloud services understanding

CRM systems support

Problem-solving skills

Excellent communication

Tools

Azure AD

Office 365

Exchange

Zoho CRM

Salesforce

Job description

11090SJR/CM
£28k – 30k per year

IT Support Engineer

Permanent – On-site – Northampton – Up to £30k per annum + Bonus

Are you a tech-savvy Systems Support Engineer with a strong background in Microsoft 365, Exchange, and CRM platforms? We’re working with a dynamic and growing organisation that is seeking a proactive and reliable Systems Support Engineer to join their team.

Key Responsibilities:

• Provide 1st/2nd line support across a range of IT systems and users.

• Maintain and support Microsoft 365 (including Office 365, Azure AD, and Exchange Online).

• Troubleshoot issues related to cloud and on-premise infrastructure.

• Support users with CRM platforms – preferably Zoho, but experience with other CRM systems will also be considered.

• Assist with systems upgrades, migrations, and documentation.

Key Skills & Experience Required:

• Proven experience supporting Microsoft 365, including Office 365, Azure AD, and Exchange.

• Solid understanding of cloud services and Active Directory integration.

• Experience supporting or administering CRM systems – Zoho CRM experience highly desirable, though others (e.g., Salesforce, HubSpot, Dynamics) are welcome.

• Strong problem-solving skills and the ability to work both independently and collaboratively.

• Excellent communication skills with a user-focused approach.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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