IT Support Engineer – 11090SJR

Proactive.IT Appointments Limited; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing IT support organization in Northampton is seeking a tech-savvy IT Support Engineer. The role involves providing technical support for Microsoft 365 and CRM systems, troubleshooting infrastructure issues, and assisting with system upgrades. The ideal candidate will have proven experience in IT support, excellent communication skills, and the ability to work independently. This permanent position offers a salary of up to £30k per annum plus bonus.

Benefits

Bonus

Qualifications

• Proven experience supporting Microsoft 365.
• Solid understanding of cloud services and Active Directory integration.
• Experience in CRM systems administration preferred.

Responsibilities

• Provide 1st/2nd line support across IT systems.
• Maintain and support Microsoft 365.
• Troubleshoot cloud and on-premise issues.

Skills

Microsoft 365

Cloud services

CRM systems

Problem-solving

Communication

Tools

Zoho CRM

Exchange

Azure AD

Job description

11090SJR
£28k – 30k per year

IT Support Engineer

Permanent – On-site – Northampton – Up to £30k per annum + Bonus

Are you a tech-savvy Systems Support Engineer with a strong background in Microsoft 365, Exchange, and CRM platforms? We’re working with a dynamic and growing organisation that is seeking a proactive and reliable Systems Support Engineer to join their team.

Key Responsibilities:

• Provide 1st/2nd line support across a range of IT systems and users.

• Maintain and support Microsoft 365 (including Office 365, Azure AD, and Exchange Online).

• Troubleshoot issues related to cloud and on-premise infrastructure.

• Support users with CRM platforms – preferably Zoho, but experience with other CRM systems will also be considered.

• Assist with systems upgrades, migrations, and documentation.

Key Skills & Experience Required:

• Proven experience supporting Microsoft 365, including Office 365, Azure AD, and Exchange.

• Solid understanding of cloud services and Active Directory integration.

• Experience supporting or administering CRM systems – Zoho CRM experience highly desirable, though others (e.g., Salesforce, HubSpot, Dynamics) are welcome.

• Strong problem-solving skills and the ability to work both independently and collaboratively.

• Excellent communication skills with a user-focused approach.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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