IT Support Engineer - 3rd Line - 2nd Line Support

ZipRecruiter; Richmond; On-site; GBP 36,000; Full time

Job summary

A leading school is seeking a 3rd Line IT Support Engineer to provide solutions for over 200 users. The role includes responsibilities like managing IT projects and leading junior staff, along with a competitive benefits package including 25 days of holiday and training opportunities. Experience in the education sector is crucial for this position.

Benefits

25 days holiday + 8 Bank Holidays

Free Lunches

Free Car Parking

Pension

Training & Career Progression Opportunities

Yearly Salary Review

Qualifications

• Must have education sector experience.
• Eligible to work in the UK.
• Experience in managing small IT projects.

Responsibilities

• Support 100+ staff members & 100 students.
• Installation, configuration & deployment of IT systems.
• Lead a junior IT Engineer.

Skills

Microsoft 365 Admin

Windows Server

Networking

Support of End User Devices

Hardware & Software Support

Media Audio/Visual Devices

Security

VOIP Comms

Excellent Communication Skills

Good Organizational Skills

Education

3-4 years’ experience in IT Support

Tools

Active Directory

DNS

DHCP

VMware

Cisco Meraki

Ubiquity

Job description

Job Description

IT Support Engineer - 3rd Line - 2nd Line Support. Permanent. T6/MN/1247884.

£36k + Benefits Package.

Location: Onsite - Hampton Court, Greater London.

Onsite Working: Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.

*Must have Education Sector experience.

*Must be Eligible to work in the UK.

Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students.

Technical Skills Required:

• 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience.
• Microsoft 365 Admin, SharePoint & MS Teams.
• Windows Server - knowledge of AD, DNS, DHCP, VMware etc.
• Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support / Desirable to have Ubiquity or Cisco Meraki experience.
• Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
• Hardware & Software support - installation, configuration & deployment.
• Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
• Security - Firewall, AV, Web Filters & Security Policies.
• VOIP Comms or Telephony support.
• Desirable Experience - Apple MDM solutions - iPads, iPhones.
• ITIL Framework knowledge.
• Managing small IT Projects.
• Leading a junior IT Engineer.
• Excellent communication skills.
• Good organizational skills & a proactive approach.

Working Hours:

Onsite Role - Term Time Hours - 8.30am - 5.30pm.

During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.

Benefits Package:

25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.

Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 3rd Line IT Support Engineer, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, Hampton Court, Greater London, Permanent. T6/MN/1247884.