IT Support Engineer (3rd Line)

CERTAIN ADVANTAGE; Oxford; On-site; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise leader dans le secteur des aéronefs cherche à recruter un Support Engineer de 3e ligne basé à Oxford. La mission inclut la maintenance et le dépannage des infrastructures réseau, ainsi que le support aux utilisateurs finaux. Les candidats doivent avoir une solide connaissance de l'équipement réseau Cisco et des principes ITIL. Ce poste offre l'opportunité de travailler dans un environnement technique stimulant, au sein d'une équipe dynamique.

Qualifications

• Expérience dans un environnement sécurisé requis.
• Connaissance des plateformes de virtualisation (ESXi, vCenter) appréciée.
• Expérience préconisée dans un environnement d'entreprise.

Responsibilities

• Assister dans la maintenance et le dépannage de l'infrastructure réseau.
• Fournir un support de niveau 3 aux utilisateurs pour les problèmes matériels et logiciels.
• Surveiller la performance réseau et escalader les problèmes critiques.

Skills

Firewalls

Networking

Cisco Network Equipment

ITIL principles

Education

Cisco Qualification

Job description

3rd Line Support / Support Engineer

Certain Advantage are hiring for a 3rd Line Support (Must be able to obtain SC clearance) based in Oxford.

This role is on an initial 12-month contract basis and is office based.

The company:

We’re working with a business that’s one of the world's leading aircraft manufacturers, this company designs, produces, and delivers innovative commercial airplanes, helicopters, and defence systems.

The role:

• Assist with the maintenance and troubleshooting of network infrastructure,
  including Firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance proxies and GPO Policies.
• Provide Level 3 support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems, ensuring prompt resolution to
  minimise downtime
• Assist with installing, configuring, and upgrading computer hardware, operating
  systems, and software applications.

The individual:

• Strong Working Knowledge of Firewalls and Routing
• Solid Knowledge of Networking and IP Networks
• Knowledge and Experience of Cisco Network Equipment configuration.
• Previous experience working in a corporate environment
• Detailed knowledge of IT/IM Architecture
• Exposure to virtualisation platforms, (ESXi, vCenter)
• Experience working in a secure environment
• Broad technical background
• Working knowledge of ITIL principles
• Cisco Qualification

Does this sound like your next career move? Apply today.


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