IT Support Engineer - 2nd to 3rd Line

www.findapprenticeship.service.gov.uk - Jobboard; Royal Leamington Spa; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A UK manufacturer is seeking a proactive 2nd Line IT Support Engineer to deliver top-tier IT support. The role involves troubleshooting issues, managing the Service Desk, and collaborating with the IT team. Candidates should have substantial experience with Microsoft 365, Windows Servers, and networking basics. The position offers a competitive salary along with private healthcare and personal development resources, in a supportive team environment.

Benefits

Competitive Salary + Performance-Related Bonus

Private Healthcare

Pension

Life Insurance

26 Days Holiday + Bank Holidays

Access to Training and Development Resources

Qualifications

• Solid experience in 2nd Line IT Support with Microsoft 365 and Windows Servers.
• Working knowledge of networking fundamentals including Wi-Fi, DHCP, and DNS.
• Strong communication skills with a customer-first mindset.

Responsibilities

• Provide end-user support across various devices.
• Troubleshoot and resolve hardware, software, and network issues.
• Collaborate on projects and manage the Service Desk.

Skills

Microsoft 365

2nd Line IT Support

Windows Servers

Networking Fundamentals

Communication Skills

Tools

VMware

Linux

Job description

2nd Line to 3rd Line IT Support Engineer

Warwickshire

£30,000 - £35,000 + Bonus + Benefits
️ Hybrid Tech Stack | Career Growth | Hands-On Role

Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector.

This client are on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support.

What You'll Be Doing:

• Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more.
• Dive into Microsoft 365, Azure, Windows 10/11, Windows Server 2019, and VMware.
• Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS).
• Support and maintain IT infrastructure to ensure maximum uptime and performance.
• Get hands-on with server configuration, Linux, and cybersecurity tools like EDR.
• Collaborate with the IT Manager and Senior Engineer on projects, onboarding, and training.
• Manage the Service Desk, document solutions, and help shape our knowledge base.

What You'll Bring:

• Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.
• A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).
• Strong communication skills and a customer-first mindset.
• A team player with a can-do attitude and a hunger to learn.
• Own transport is essential due to site location.

Bonus Points For:

• Experience with VMware or other hypervisors.
• Familiarity with Linux environments.

Why Join Us?

• Competitive Salary + Performance-Related Bonus
• Private Healthcare, Pension, Life Insurance
• 26 Days Holiday + Bank Holidays
• Access to Training and Personal Development Resources
• You'll be part of a tight-knit, supportive IT team in a company that values innovation and growth.

Interested? Call Experis IT on 0121 712 8715 to find out more and apply today!