IT Support Engineer - 2nd to 3rd Line

Experis; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A technology solutions company is seeking a 2nd to 3rd Line IT Support Engineer in Warwickshire. This role involves providing top-tier IT support, troubleshooting across hardware and software, and supporting Microsoft technologies. The ideal candidate will have solid experience in IT support and a customer-first mindset, with competitive salary and excellent benefits including private healthcare and training opportunities.

Benefits

Competitive Salary

Performance-Related Bonus

Private Healthcare

Pension

Life Insurance

26 Days Holiday + Bank Holidays

Access to Training and Personal Development Resources

Qualifications

• Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.
• A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).
• Own transport is essential due to site location.

Responsibilities

• Be the go-to tech hero for all end-user support across PCs and mobile devices.
• Dive into Microsoft 365, Azure, and Windows 10/11.
• Troubleshoot and resolve issues across hardware, software, and networks.

Skills

Microsoft 365

Windows Servers

Networking fundamentals

Strong communication skills

Customer-first mindset

Tools

VMware

Linux environments

Job description

Social network you want to login/join with:

IT Support Engineer - 2nd to 3rd Line, Warwickshire

col-narrow-left

Client:

Experis

Location:

Warwickshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0b61ad04e18c

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

Location: Warwickshire Job Type: Permanent Industry: Cloud & Infrastructure Job reference: BBBH415404_1754033119 Posted: about 5 hours ago

2nd Line to 3rd Line IT Support Engineer

Warwickshire

£30,000 - £35,000 + Bonus + Benefits
️ Hybrid Tech Stack | Career Growth | Hands-On Role

Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector.

This client are on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support.

What You'll Be Doing:

Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more.

Dive into Microsoft 365, Azure, Windows 10/11, Windows Server 2019, and VMware.

Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS).

Support and maintain IT infrastructure to ensure maximum uptime and performance.

Get hands-on with server configuration, Linux, and cybersecurity tools like EDR.

Collaborate with the IT Manager and Senior Engineer on projects, onboarding, and training.

Manage the Service Desk, document solutions, and help shape our knowledge base.

What You'll Bring:

Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.

A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).

Strong communication skills and a customer-first mindset.

A team player with a can-do attitude and a hunger to learn.

Own transport is essential due to site location.

Bonus Points For:

Experience with VMware or other hypervisors.

Familiarity with Linux environments.

Why Join Us?

Competitive Salary + Performance-Related Bonus

Private Healthcare, Pension, Life Insurance

26 Days Holiday + Bank Holidays

Access to Training and Personal Development Resources

You'll be part of a tight-knit, supportive IT team in a company that values innovation and growth.