IT Support Engineer - 2nd to 3rd Line

ZipRecruiter; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading UK manufacturer seeks a proactive 2nd Line IT Support Engineer. The role involves providing top-tier support across devices, troubleshooting issues, and collaborating with the IT team. Candidates should have experience in IT support, strong communication skills, and a customer-focused attitude. Competitive salary and benefits, including private healthcare and 26 days of holiday, are offered.

Benefits

Competitive Salary

Performance-Related Bonus

Private Healthcare

Pension

Life Insurance

26 Days Holiday + Bank Holidays

Qualifications

• Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.
• A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).
• Strong communication skills and a customer-first mindset.
• A team player with a can-do attitude and a hunger to learn.

Responsibilities

• Be the go-to tech hero for all end-user support across PCs and mobile devices.
• Troubleshoot and resolve issues across hardware, software, and networks.
• Support and maintain IT infrastructure to ensure maximum uptime.

Skills

2nd Line IT Support

Microsoft 365

Networking fundamentals

Customer service

Problem-solving

Tools

VMware

Linux

Job description

Job Description

2nd Line to 3rd Line IT Support Engineer

Warwickshire

£30,000 - £35,000 + Bonus + Benefits
Hybrid Tech Stack | Career Growth | Hands-On Role

Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector.

This client are on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support.

What You'll Be Doing:

• Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more.
• Dive into Microsoft 365, Azure, Windows 10/11, Windows Server 2019, and VMware.
• Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS).
• Support and maintain IT infrastructure to ensure maximum uptime and performance.
• Get hands-on with server configuration, Linux, and cybersecurity tools like EDR.
• Collaborate with the IT Manager and Senior Engineer on projects, onboarding, and training.
• Manage the Service Desk, document solutions, and help shape our knowledge base.

What You'll Bring:

• Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.
• A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).
• Strong communication skills and a customer-first mindset.
• A team player with a can-do attitude and a hunger to learn.
• Own transport is essential due to site location.

Bonus Points For:

• Experience with VMware or other hypervisors.
• Familiarity with Linux environments.

Why Join Us?

• Competitive Salary + Performance-Related Bonus
• Private Healthcare, Pension, Life Insurance
• 26 Days Holiday + Bank Holidays
• Access to Training and Personal Development Resources
• You'll be part of a tight-knit, supportive IT team in a company that values innovation and growth.

Interested? Call Experis IT to find out more and apply today!