IT Support Engineer (2nd Line) Brighton, East Sussex YourRecruit £28,000 - 30,000 - Annum 7 hou[...]

Gumtree; Brighton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading managed service provider is seeking an experienced 2nd Line IT Support Engineer to join their team in Leamington Spa. This role involves managing technical support, ensuring seamless IT operations, and collaborating with both internal and client systems. Ideal candidates will have solid technical skills, hands-on experience with various operating systems, and strong communication abilities.

Benefits

Employee perks platform with discounts

Health expense reimbursement

Electric vehicle leasing initiative

Free on-site parking

Ongoing training and development

Qualifications

• Experience with desktops, laptops, and multiple operating systems.
• Familiar with virtualisation tools and networking fundamentals.
• Confident in troubleshooting technical issues.

Responsibilities

• Manage incoming service tickets and provide technical support.
• Perform system maintenance and align with IT policies.
• Create and maintain documentation for IT processes.

Skills

Troubleshooting

Networking fundamentals

Communication skills

Technical support

Tools

VMware

Hyper-V

Microsoft 365

Active Directory

Job description

IT Support Engineer (2nd Line)

Location: Lemington Spa

Salary: £28,000 - £30,000

Our client is a well-established Managed Service Provider near Leamington Spa, currently looking to add an experienced 2nd Line Support Engineer to their growing technical team.

About the Role:
As a key member of the support function, you will be instrumental in maintaining seamless IT operations across both internal and client systems. Working alongside the field support team, you will be responsible for resolving a wide range of technical issues and maintaining high service standards.

Key Responsibilities:

1. Respond to and manage incoming service tickets via the helpdesk system and direct calls.
2. Deliver 2nd and some 3rd line technical support for incidents and service requests.
3. Carry out system maintenance tasks, including operating system updates and antivirus monitoring.
4. Ensure all work aligns with internal IT policies and complies with relevant security protocols.
5. Support data recovery processes and manage both on-premises and cloud-based backups.
6. Create and maintain up-to-date documentation, including diagrams and knowledgebase articles.

What You’ll Need:

1. Solid experience working with desktops, laptops, and multiple operating systems (Windows, macOS, Linux).
2. Hands-on expertise in virtualisation tools such as VMware or Hyper-V.
3. Strong grasp of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
4. Confident troubleshooting issues across the Microsoft 365 environment.
5. Familiarity with Active Directory and day-to-day user account management.
6. Experience in general server administration, including permissions, file shares, and security protocols.
7. Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
8. Driver, ideally with your own car.

Perks and Benefits:

• A wide-ranging employee perks platform offering discounts on everything from gyms to groceries.
• Health expense reimbursement scheme.
• Access to an electric vehicle leasing initiative.
• Free on-site parking.
• Ongoing training and development opportunities to support your career growth.

Apply now to be part of a dynamic team where your technical skills will make a real impact.

For your information:

• Interested? Please send your CV in as a Word format only.
• **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).
• ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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