IT Support Engineer - 2nd/3rd Line - Hybrid

Ashdown Group; Abingdon; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading Managed Service Provider is seeking a personable IT Support Engineer to join their team. The successful candidate will provide varied support to SME clients in Central London, demonstrating strong technical skills in Microsoft Office 365, Active Directory, and exceptional customer service. With the role being partially home-based, candidates must be comfortable traveling to client sites. Enthusiastic individuals with relevant ISP experience are encouraged to apply.

Benefits

25 days holiday

Pension

Qualifications

• Must have recent experience of working for an MSP.
• Solid experience of working at 3rd line support.
• Confident in supporting Microsoft Office 365, Windows, and Active Directory.

Responsibilities

• Provide 1st, 2nd, and 3rd line IT support to clients across London.
• Troubleshoot and resolve technical issues.
• Support a broad range of applications and hardware.

Skills

Problem-solving

Customer Service

Communication

Job description

A great opportunity for a personable IT Support Engineer who enjoys autonomy and is looking for a broad and varied role. Our client is a small but dedicated MSP offering support to their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients. The ideal candidate will be confident working up to 3rd line, be comfortable working autonomously and be able to use their own initiative. The position is homebased with travel to clients in Central London three days a week.

Key Responsibilities:

Provide 1^st, 2^nd and 3^rd line IT support to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support a broad range of applications and hardware including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders.

To be suitable for the role you will have the following:

• Must have recentexperience of working for an MSP.
• Solid experience of working at 3^rd line support and willing to cover 1/2^nd line duties
• Confident in supporting Microsoft Office 365, Windows, Active Directory, SharePoint and network infrastructure (TCP/IP, DNS).
• Excellent communication skills and ability to work with people at all levels.
• Good problem-solving skills and ability to troubleshoot technical issues.
• Hold Driving Licence with own transport

The salary on offer for this IT Support role is up to £50,000 depending on experience plus pension with 25 days holiday. If you are a proactive, personable IT Support Engineer with a passion for technology and a desire to provide exceptional support to clients across London then please send us your CV.