IT Support Engineer (2nd / 3rd Line)

ZipRecruiter; Dalkeith; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic business seeks an IT Support Engineer for a 3-month contract in Dalkeith, Edinburgh. The role involves providing high-quality technical support, managing incidents, and maintaining compliance with IT standards. Ideal candidates will have proven experience in IT support, strong troubleshooting skills, and a customer-focused approach.

Qualifications

• Proven experience in IT support at 2nd and 3rd line level.
• Strong troubleshooting skills across hardware, software, and networks.
• Excellent communication skills with a customer-focused approach.

Responsibilities

• Provide technical support across hardware, software, networks, and mobile devices.
• Manage incidents and requests via ITSM tools, ensuring timely resolution.
• Support retail systems such as tills, tablets, and printers.

Skills

IT Support

Troubleshooting

Customer Service

Networks

Windows

Tools

Windows Server

Office 365

Teams

SharePoint

Job description

Job Description

IT Support Engineer (2nd / 3rd Line)

Competitive Day Rate

Initial 3-Month Contract

Office-Based – Dalkeith, Edinburgh

Posted 11/06/2025

CVs ASAP

Start date ASAP

Meraki Talent’s client is looking to appoint an IT Support Engineer to provide high-quality technical support across a diverse IT environment. This is a fantastic chance to join a dynamic business where you'll be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams.

Key Responsibilities of IT Support Engineer (2nd / 3rd Line)

• Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android).

• Manage incidents and requests via ITSM tools, ensuring timely resolution and minimal disruption.

• Support retail systems such as tills, tablets, payment devices, and printers.

• Perform basic server administration and troubleshoot networking issues (IP, DNS, DHCP).

• Ensure compliance with GDPR, PCI DSS, and IT security standards.

Background of IT Support Engineer (2nd / 3rd Line)

• Proven experience in IT support at 2nd and 3rd line level

• Strong troubleshooting skills across hardware, software, and networks.

• Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services.

• Excellent communication skills with a strong customer-focused approach.

Is this role for you?

At Meraki, we love recruitment and love words. Is this you?

Rory wants: IT Support, Troubleshooting, Windows, Networks, Customer Service