IT Support Engineer 1st Line

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a 1st line IT support engineer to join us as we continue to expand throughout the UK.

Main duties of the job

An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. If successful, you will serve as the first point of contact for all IT support queries within a well-established private healthcare provider with over 500 employees across the UK. You'll work with a wide range of users to promptly resolve or escalate technical issues in a professional manner. This role will cover our northern region and involve regular site visits.

About us

Community Health and Eyecare, or CHEC as we like to be called, are a leading provider of NHS services in the UK, with an established group of hospitals and community clinics. Our vision is to provide accessible healthcare services across the UK. Our bespoke state of the art Cataract and Surgical Centres are a beacon of envy, where we are contracted to deliver cataracts, YAG laser and wAMD services across the UK, providing end-to-end care for every eye condition whilst continuing to support the NHS nationwide with our services.

Job responsibilities

1. Respond to users' software/hardware queries via email or phone.
2. Talk colleagues or clients through actions to resolve IT issues.
3. Prior experience with Microsoft stack and Azure (Cloud Services).
4. Escalate issues to the relevant teams when necessary.
5. Monitor and maintain computer systems and networks.
6. Troubleshoot system and network problems.
7. Diagnose and solve hardware or software faults.
8. Update ticketing system ensuring all queries or issues have been logged and resolved correctly.
9. Prioritise and manage open cases in a timely manner.

Person Specification

Experience

• Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools.
• Strong ability to multitask in a fast-paced IT support environment.
• Self-motivated with strong workload management and timekeeping skills.
• Passionate about customer service and consistent communication.
• Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity (Desirable).
• Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.