IT Support Engineer 1st Line

The Orders of St John Care Trust; Lincoln; Hybrid; GBP 23,000; Full time

Job summary

A leading not-for-profit care organization in Lincoln is seeking an IT Support Engineer to provide first line IT support and ensure positive customer experiences. The role requires excellent communication skills and a solid understanding of various IT systems. Benefits include a competitive salary, 25 days holiday, and professional development opportunities.

Benefits

25 days holiday + 8 bank holidays

Company pension with NEST

Life Assurance

Development and progression opportunities

Access to Blue Light Card discounts

Qualifications

• Proven experience as an IT Support Engineer or similar role.
• Excellent general IT skills and knowledge of Microsoft Office.
• Full driving license and vehicle use required.

Responsibilities

• Provide first line IT support to calls.
• Conduct ongoing tasks for effective IT operation.
• Support IT projects and empower staff in technology use.

Skills

Excellent communication skills

Experience managing telephone queries

Ability to record information accurately

Ability to prioritize work

Knowledge of ICT systems

Tools

Windows Server OS

Office 365

Citrix

Job description

Do you have experience in being a first point of contact for IT queries? Are you looking to work as part of a supportive team with further training opportunities? Previous applicants need not apply.

Role: IT Support Engineer 1st Line

Location: Eyre Court, Lincoln

Salary:£23,000 per annum

Hours of work:37.5 hours per week Monday -Friday 08:30-17:00 - Hybrid Working

We have an excellent opportunity for an IT Support Engineer to join our Lincoln Head Office Team. For this role, the IT Support Engineer will be required to provide first line support for all IT calls; ensuring that positive customer experience and customer satisfaction are considered in all interactions. As a first line IT Support Engineer you will resolve most calls directly and support the resolution of more complex issues by effective escalation to second line support.

This role will also be responsible for conducting a range of regular ongoing tasks, including first line function to support the effective operation of the IT Department, as well as conducting tasks in support of technical and business change projects.

Reporting to the IT Service Desk Manager you will occasionally work from OSJCT care homes to help find issues with telephony, networking, and desktop computing. Acting as a positive ambassador for IT you will look to empower staff in the use of their technology and report site and IT service intelligence back into the IT department with the motivation to improve the experiences of both.

About you

We are looking for someone with proven experience as an IT Support Engineer, or similar role. You will possess excellent general IT skills and a good knowledge of the Microsoft Office suite of products, and the ability to understand how portals and systems work.

Other key skills and experience required for this role include:

• Excellent communication skills to form effective working relationships with colleagues within the IT Department and provide customer service.
• Experience managing incoming telephone queries and using remote support tools.
• Proven ability to record detailed information accurately, prompting for additional information as required.
• Demonstrable ability to prioritise work to meet service level agreement targets.
• Previous use of ICT systems and tools to provide support including resolving incidents, reimaging devices and installing software.
• It is a requirement to hold a full driving license and have vehicle use as you will need visits sites and care homes for IT support.
• It is also not essential but desirable to have knowledge of any of the following technologies: Windows Server OS, Win 10, Office 365, AD, Group Policy, DNS, DHCP, and Citrix.

What you will get in return

The Trust is a great place to work; we have been providing care for almost 1,000 years and we are currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues, and the care homes we live and work in. Therefore, we offer an impressive range of benefits, including a competitive salary, training, and development. Including the following benefits:

• 25 days holiday + 8 bank holidays
• Company pension with NEST
• Life Assurance
• Development and progression opportunities
• Access to Blue Light Card, giving you discounts on shopping, holidays, cinema, dining, days out and much more.

If you feel this role is for you apply and get your career started with us today!

All candidates will be required to have a DBS and offers are subject to a satisfactory DBS background check.

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