IT Support Engineer (1st line)

JR United Kingdom; High Wycombe; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT services is seeking an IT Support Engineer (1st line) for their High Wycombe office. This hybrid role involves providing exceptional service to clients, resolving IT issues, and supporting your own development with relevant certifications and healthcare benefits.

Benefits

Private healthcare

Life insurance

Dental and critical illness cover

Discounted gym membership

O2 mobile discounts

Study support for relevant certifications

Qualifications

• Experience in IT support is ideal.
• Familiar with Microsoft Server, Desktop OS, and Microsoft 365.
• Knowledge of Remote Monitoring and Management (RMM) tools is a plus.

Responsibilities

• First point of contact for IT issues, resolving support tickets efficiently.
• Maintain professional and friendly communication at all times.
• Continuously improve technical knowledge on the job.

Skills

Technical curiosity

Client service

Confident communication

IT support experience

Familiarity with Microsoft technologies

Basic understanding of networking

Job description

Social network you want to login/join with:

IT Support Engineer (1st line), high wycombe

col-narrow-left

Client:

Sharp UK

Location:

high wycombe, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Hybrid working: 3x in the office, 2x from home

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step.

What You’ll Be Doing

In this role, you’ll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include:

• Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout.
• Hitting performance targets to keep our service levels high.
• Continuously improving your technical knowledge with on-the-job learning.
• Organising your tasks to stay ahead of client expectations.
• Maintaining professional, clear, and friendly communication at all times.
• Representing Sharp IT Services with professionalism and integrity.

What We’re Looking For

We’re after someone who’s not just technically curious, but also people-focused and motivated to grow. Ideally, you’ll bring:

• A personable, professional, and approachable manner
• A strong focus on delivering excellent client service
• Confident communication skills – both written and verbal
• Some experience with IT support
• Familiarity with Microsoft Server and Desktop OS
• A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls
• Awareness of Remote Monitoring and Management (RMM) tools

What’s in It for You

At Sharp, we believe in supporting your development and rewarding your hard work. Here’s what you can expect:

• Private healthcare, life insurance, dental, and critical illness cover
• O2 discounts on your mobile
• Study support for relevant certifications
• Discounted gym membership

This is a fantastic opportunity to develop your IT skills in a professional and supportive environment, with plenty of room to grow.

Ready to make a difference? Apply today and join the Sharp team.