IT Support Engineer (1st / 2nd line)

JR United Kingdom; Dalkeith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic business is seeking an IT Support Engineer to provide high-quality technical support across various IT environments. Key responsibilities include managing incidents, supporting retail systems, and ensuring compliance with IT security standards. Ideal candidates will have proven experience in IT support with excellent troubleshooting skills and a customer-focused approach.

Qualifications

• Proven experience in IT support in 1st / 2nd Line.
• Strong troubleshooting skills across hardware, software, and networks.
• Excellent communication skills with a strong customer-focused approach.

Responsibilities

• Provide technical support across hardware, software, networks, and mobile devices.
• Manage incidents and requests via ITSM tools, ensuring timely resolution.
• Perform basic server administration and troubleshoot networking issues.

Skills

IT Support

Troubleshooting

Customer Service

Windows

Networks

Tools

Windows Server

Office 365

Teams

SharePoint

Cloud services

Job description

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Client:

Meraki Talent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Permanent

Posted 11/06/2025

CVs ASAP

Meraki Talent’s client is looking to appoint an IT Support Engineer to provide high-quality technical support across a diverse IT environment. This is a fantastic chance to join a dynamic business where you'll be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams.

Key Responsibilities of IT Support Engineer

• Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android).

• Manage incidents and requests via ITSM tools, ensuring timely resolution and minimal disruption.

• Support retail systems such as tills, tablets, payment devices, and printers.

• Perform basic server administration and troubleshoot networking issues (IP, DNS, DHCP).

• Ensure compliance with GDPR, PCI DSS, and IT security standards.

Background of IT Support Engineer

• Proven experience in IT support in 1st / 2nd Line

• Strong troubleshooting skills across hardware, software, and networks.

• Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services.

• Excellent communication skills with a strong customer-focused approach.

Is this role for you?

At Meraki, we love recruitment and love words. Is this you?

Rory wants: IT Support, Troubleshooting, Windows, Networks, Customer Service