IT Support Engineer

TipTopJob; West Yorkshire; On-site; GBP 30,000; Full time

Job summary

An innovative technology partner is seeking an IT Support Engineer to assist their clients with high-quality technical support. This role offers flexibility and collaboration within a dynamic team, focusing on managing service tickets, troubleshooting network issues, and client interaction. The position comes with a competitive salary and benefits package, promoting a culture of personalized, client-centric solutions.

Benefits

Excellent benefits package

Travel expenses covered

Qualifications

• Experience in 1st, 2nd, and 3rd line IT support.
• Proficiency in networking technologies, switches, firewalls, and VLANs.
• Ability to effectively explain technical solutions.

Responsibilities

• Visiting client sites and managing service tickets.
• Optimizing network and server maintenance.
• Tracking, troubleshooting, and resolving requests.

Skills

Communication

Customer Relationship Management

Troubleshooting

Networking

Tools

Windows 10/11

Office 365

Azure

Job description

A forward-thinking technology partner established in the late 1990s, specializing in delivering cutting-edge solutions in the ever-evolving technical landscape, is seeking an IT Support Engineer to join their team in East Yorkshire.

They pride themselves on offering a comprehensive suite of services across four key areas: Software, IT Managed Services, Development, and Cloud Hosting. Whether you're seeking innovative software solutions, reliable IT management, bespoke development, or secure cloud hosting, they are eager to find solutions for their clients.

As the IT Support Engineer, your responsibilities will include:

• Visiting client sites on an ad hoc basis. Any necessary training to deliver seamless support will be provided.
• Working within a team of like-minded tech professionals. Managing service tickets from start to finish, optimizing network and server maintenance, ensuring seamless tech operations.
• Tracking, troubleshooting, and resolving requests while meeting SLAs. Applying a broad knowledge of various technologies to troubleshoot and deliver high-quality solutions that keep clients productive.
• Managing service tickets, handling security, network administration, incidents, and technical faults, always aiming to meet or exceed SLAs.

This role requires flexibility, including occasional cross-site working at client locations and out-of-hours work. Collaboration is essential, whether working with colleagues to refine troubleshooting processes, document activities, or improve systems and services.

We are looking for an IT Support Engineer with:

• Experience in 1st, 2nd, and 3rd line support.
• Proficiency in Windows 10/11, Office 365, Azure, and networking (switches, firewalls, VLANs, etc.).
• Strong customer relationship, communication, and professional skills, with a focus on exceeding customer expectations.
• Ability to link technical issues with broad knowledge, diagnose problems efficiently, explain solutions clearly, and achieve positive outcomes.

The company values collaboration and aims to be more than just a service provider — they want to be a key part of their clients' success stories. Their dedicated teams deliver personalized, client-centric solutions tailored to unique business needs.

In return, you will receive a basic salary of GBP 30,000 plus an excellent benefits package and travel expenses when required.

If this role interests you, click 'apply now'.

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