IT Support Engineer

TipTopJob; West Midlands Combined Authority; Remote; GBP 42,000 - 50,000; Full time

Job summary

A leading company in AI-powered digital pathology software is seeking a Technical Solutions Engineer / IT Support Engineer to join their team. This remote position involves configuring and troubleshooting software, as well as forging customer relationships. Ideal candidates will possess strong IT skills, scripting knowledge, and the ability to work independently. The starting salary is £42,000, with various additional benefits included.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer or related role.
• Knowledge in scripting and Microsoft tools.
• Ability to work independently and showcase solutions.

Responsibilities

• Handle software-related requests and troubleshoot issues.
• Configure and install software for customers.
• Develop customer relationships through professional interactions.

Skills

Scripting knowledge

Microsoft tools understanding

Networking knowledge

Problem-solving skills

Diagnostic skills

Strong communication

Organization skills

Job description

Technical Solutions Engineer / IT Support Engineer

The COMPANY

With over 20 years of experience our Client are pioneers in AI:powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

The ROLE

Due to an internal promotion they now require a Technical Solutions Engineer / IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.

Working from home the Technical Solutions Engineer will;

• Handle software:related requests
• Analyse software related issues and propose solutions
• Troubleshoot software
• Identify root causes of software problems
• Conduct software testing and installation
• Troubleshoots IT related issues
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions
  
  

The PERSON

The right Technical Solutions Engineer / IT Support Engineer

candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation;

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem:solving, and diagnostic skills
• At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects
  
  

Salary: GBP42,000 Starting salary

PACKAGE includes;

Bonus

Pension

Income protection

Etc.

Location: Working from home, living anywhere in the UK.

Suitable living locations include:

Cambridge

Peterborough

Nottingham

Northampton

Leicester

Birmingham

Leeds

Sheffield

Manchester

Liverpool

Bristol

Ipswich

Coventry

Wolverhampton

Edinburgh

Glasgow

London

Alternative Titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.

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