IT Support Engineer

The job description is generally well-structured but can benefit from improved formatting and clarity. Here is a refined version:

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The purpose of the IT Support Engineer is to act as the initial point of contact for all user IT issues, escalating where necessary to the wider team.

Salary and Location

Salary: £23,000 increasing to £24,000 after 6 months
Location: Birchwood, Warrington
Working Hours: Monday to Friday 8:00 - 17:30

Key Responsibilities

1. Answer calls promptly and politely.
2. Log helpdesk emails in a timely manner.
3. Serve as the initial contact for resolving user IT issues.
4. Accurately record all activities related to customer IT issues in the Helpdesk system.
5. Update helpdesk tickets daily, regardless of communication status.
6. Escalate IT issues and collaborate with Project Engineers for complex problems.

Qualifications

• Good knowledge of PC/Laptop hardware and software.
• Proficiency in Microsoft desktop operating systems and productivity suite.
• Understanding of server operating systems.
• Knowledge of Active Directory.
• Experience with Microsoft 365 setup.
• Basic networking knowledge.

Additional Skills (Advantages)

• VMWare
• Acronis software suite
• Antivirus software
• Sage
• Microsoft 365 Fundamentals and/or Azure Fundamentals

Additional Information

Benefits of Working at Daisy

Our ethos is simple: the more you put in, the more you get out.

We are proud to have received a 2-Star accreditation from the Sunday Times Best Companies and to be voted the UK's Telecoms Company of 2023.

• 25 days holidays, plus bank holidays, with an additional day for each year of service up to 30 days
• Support for professional development to achieve personal goals
• Eye care vouchers and discounted Medicash membership
• SIM deals for you and your family/friends
• Discounts at over 1,200 retailers
• Additional day off on your birthday or wedding day