IT Support Engineer

Ferring Pharmaceuticals; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ferring Pharmaceuticals is seeking an IT Engineer to support endpoint devices and troubleshoot various IT service requests. This role offers the opportunity to work closely with specialized equipment and to partake in continuous improvements within a dynamic team environment. Successful candidates will have strong communication skills and relevant IT support experience, along with a commitment to providing excellent customer service.

Benefits

Ferring Global Performance Bonus Plan

25 days annual leave plus 9 bank holidays

Employer pension contribution of 7%

Enhanced Maternity & Paternity Policy

Private medical and dental care scheme

Free onsite parking

Qualifications

• 1-2 years’ experience in IT support preferred.
• Understanding of TCP/IP network protocols and services.
• Ability to work independently and in a team.

Responsibilities

• First point of contact for IT/OT issues.
• Setting up systems and asset management.
• Resolve client-facing network issues.

Skills

Communication skills

Customer Service orientation

Troubleshooting skills

Attention to detail

Organization skills

Education

Degree in IT or related field

Job description

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We have a unique opportunity for a degree qualified IT Engineer with 1-2 years’ experience who is looking for a new challenge and ready to progress their career with an industry leading organisation.

Working within the IT Support Team, you will be the first point of contact for day-to-day support of endpoint devices and solving a broad range of IT service request tasks and technology queries. In this varied role you will also set up new equipment within the business and assist with the onboarding of new hires. The role requires full attendance on site to understand user needs and provide optimum technical solutions.

As this role is within both a office and manufacturing/R&D space you will have the opportunity to work closely with specialised equipment, providing initial troubleshooting or configuration where applicable and liaising with vendors where required.

Responsibilities and duties:

• First point of contact for IT/OT issues
• Setting up systems, asset and rolling replacement management
• Resolve client facing network issues and assist global teams with wider issues should they arise.
• Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
• Provide skilled front-line phone, e-mail and chat support to business customers.
• Be flexible, adaptive, and able to follow and contribute to potential directional changes.
• Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.
• Support with IT related tasks such as setting up workstations and printers and troubleshooting any IT issues
• Responsible for the efficient repair of all defects reported
• Monthly system data backups and tasks including user onboarding and offboarding.

Required experience and competencies:

• IT support experience, desktop or helpdesk support preferred.
• Excellent written and verbal communications skills.
• Demonstrate a strong customer focused attitude to all tasks.
• Able to work both independently and within a team.
• Diagnosis and resolution of issues using systematic troubleshooting skills.
• Resolve complex problems & issues in a timely manner according to priorities
• Creation of user guides and documentation
• Monitor and maintain all networks and hardware resources
• Assist and implement several key Infrastructure and security projects
• Working knowledge of latest operating systems.
• Ability to troubleshoot and support wireless and wired connectivity.
• Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment.
• Solid verbal and written communication skills.
• Attention to detail and strong organization and prioritization skills
• Basic understanding of TCP/IP network protocols and services.

What you’ll get in return:

‘People come first at Ferring’ We offer you support to help you succeed in your new role with coaching and development from onboarding onwards. In addition, to reward your hard work you’ll get:

• Ferring Global Performance Bonus Plan
• 25 days’ annual leave days, plus 9 bank holidays
• Employer pension contribution of 7% min.
• Enhanced Maternity & Paternity Policy
• Private medical and dental care scheme
• Access to Occupational Health and Employee Assistance Programme
• Death in service benefit and income protection scheme
• Learning and development for career growth
• Free onsite parking

About us:

Ferring Pharmaceuticals is a research-driven, specialty biopharmaceutical group active in global markets. The company identifies, develops and markets innovative products in the areas of reproductive health, urology, gastroenterology, endocrinology and orthopaedics.