IT Support Engineer

microTECH Global Limited; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider is seeking an IT Support Engineer in Stockport. The role involves onsite support for hardware and software, troubleshooting, and coordination with global IT teams. Key responsibilities include managing incidents, supporting VIPs, hardware installation, and inventory management. If interested, please apply or reach out via the provided email.

Qualifications

• Experience in handling incidents and tasks within a ticketing system.
• Competence in installation of end-user devices and data migration.
• Ability to manage inventory and stock efficiently.
• Experience in remote support and deployment assistance.
• Familiarity with patching and debugging networks.

Responsibilities

• Work on incidents, service requests and assist global IT teams.
• Coordinate remote support and manage inventory.
• Provide hardware repair and printer support.
• Install/decommission hardware and handle IT waste disposal.
• Assist VIP support with local issues.

Skills

Incident management

Data migration support

Inventory management

Network support

Printer support

Job description

Job Title: IT Support Engineer

Location: Stockport, United Kingdom (On-Site Working)

Type: Permanent

Brief:

Onsite Support (OSS) handles all IT hardware devices and support all IT services on a NXP location. The scope of work includes Maintaining, Analyzing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.

Responsibilities:

Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.

Networking support such as Patching and Debugging.

Interact with end-users for requests\incidents and follow up with users via teams\mail.

Hardware repair support including offer request & data migration support.

Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician).

Installing and decommissioning of hardware (laptop/servers/network/video conference equipment).

Handling all IT waste disposal.

Requirements:

Working on incidents and tasks in our ticketing system.

Installation of new end-user devices and data migration support.

Inventory & Stock Management.

Remote support co-ordination and assistance of deployment and decommissioning.

Installation, transfer and decommission of servers and network equipment.

Network support (Patching & Debugging).

Printer support (Toner/Drum/Wastebin replacement).

Support for global projects that are getting implemented at the site level.

Creation and review of knowledge base articles for our end-users.

Hardware and software support for non-standard devices i.e. digital signage systems.

Hardware and installation support for audio/video equipment in meeting rooms.

Installation and maintenance of devices and equipment located in the server room.

Meeting room/event support.

Assist VIP support with local problems/topics.

If this sounds of interest, please apply here or reach out to [e-mail]