IT Support Engineer

Experis; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the engineering sector seeks SC Cleared Support IT Engineers for a major migration project across the UK. The role encompasses managing support tickets, tracking IT assets, and ensuring hardware repairs, all while adhering to strict processes. Candidates must possess SC clearance and relevant experience in IT support or helpdesk roles, showcasing a proactive attitude towards customer service and teamwork.

Qualifications

• Experience in IT support or helpdesk roles.
• Knowledge of hardware components and troubleshooting.
• Experience with asset and stock management.
• Familiarity with ITSM best practices is advantageous.

Responsibilities

• Manage and update support tickets efficiently.
• Oversee stock, scanning and tracking IT equipment movements.
• Handle the disposal process for IT assets.
• Diagnose and repair hardware under warranty.

Skills

IT support

Customer service

Problem solving

Stock management

Job description

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Location: England Job Type: Contract Industry: Engineering Job reference: 190625_1750345833 Posted: 6 days ago

SC Cleared Support IT Engineer

We are seeking Support Engineers across the UK for a large migration project. SC clearance is mandatory to apply for this role. Locations available are listed at the bottom of this post.

Key Responsibilities:

1. Ticket Management: Manage and update support tickets efficiently, ensuring service levels meet contractual agreements.
2. Stock & Asset Management: Oversee stock, including scanning and tracking IT equipment movements in accordance with contractual obligations.
3. Disposal Management: Handle the disposal process for IT assets following established procedures.
4. Hardware Repair & Vendor Liaison: Diagnose and repair hardware under warranty, coordinate with vendors for parts and returns.
5. Locker Replenishment: Replenish IT equipment lockers as specified.
6. Service Improvement: Identify and report potential service issues or improvement opportunities to your Team Leader.
7. Process Adherence: Follow all processes, site regulations, and guidelines diligently.

Qualifications:

• Experience in IT support or helpdesk roles.
• Knowledge of hardware components and troubleshooting.
• Experience with asset and stock management.
• Ability to work independently and in teams, with a focus on customer service.
• Familiarity with ITSM best practices is advantageous.
• SC Clearance is required.

If you're proactive, passionate about IT, and eager to contribute to a team, we want to hear from you!

Locations:

• Bristol
• London
• Kings Lynn
• St Andrews
• Aldershot
• Carterton
• Hereford
• Colchester
• Helston
• Waddington
• Huntingdon
• Plymouth

People Source Consulting Ltd acts as an Employment Business for this vacancy. We specialize in technology recruitment across various niche markets including IT, Digital TV, Marketing, SAP, Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance, and Oil & Gas.