IT Support Engineer

LeoVegas UK; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the iGaming industry, LeoVegas UK, is seeking an IT Support Engineer. This role involves providing outstanding IT support, configuring hardware, and collaborating with teams across multiple regions to enhance the employee IT experience, all while enjoying a hybrid working model and comprehensive benefits.

Benefits

Hybrid working model: 3 days in the office, 2 days remote

Workation: up to 4 weeks per year to work from anywhere

28 days of paid leave plus public holidays in England

Matching pension contributions up to 6%

Comprehensive healthcare coverage

Annual wellbeing allowance of £250

Onsite amenities including free snacks and meals

Regular social events and team activities

Support for growing families, including paid maternity leave

Cycle-to-work scheme and gym discounts

Qualifications

• Knowledge of operating systems: Windows, Mac OS, iOS, and Android.
• Excellent written and verbal communication skills.
• Strong troubleshooting abilities.

Responsibilities

• Preparing and configuring new hardware for internal employees.
• Being the first point of contact in your respective office location.
• Resolving internal tickets using the Jira ticketing system.

Skills

Knowledge of different operating systems

Excellent communication skills

Strong troubleshooting abilities

Ability to work effectively in a fast-paced environment

Ability to maintain and improve internal documentation

Understanding of network principles and protocols

Knowledge of cloud-based environments

Job description

ABOUT THE ROLE

As an IT Support Engineer in the Enterprise IT department, you will work with a talented team of IT Engineers across multiple offices in Europe, North America, and South America to deliver the best IT experience to our employees.

You will gain hands-on experience with new technologies, cloud systems, and networking infrastructure.

RESPONSIBILITIES

• Preparing and configuring new hardware for internal employees.
• Being the first point of contact in your respective office location.
• Resolving internal tickets using our Jira ticketing system.
• Collaborating closely with other teams within the Enterprise IT department.
• Maintaining the Asset inventory system to ensure accurate data of IT assets.

QUALIFICATIONS

Our successful candidate will possess the following:

Essential skills

• Knowledge of different operating systems such as Windows, Mac OS, iOS, and Android.
• Excellent communication skills, both written and verbal.
• Strong troubleshooting abilities.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain and improve internal and employee-facing documentation.

Nice to have skills

• Understanding of network principles and protocols.
• Knowledge of cloud-based environments such as Google Admin and Azure.

WHO WE ARE

At LeoVegas Group, our culture is our foundation, enabling us to innovate and lead in the iGaming industry. We are a team of over 2000 professionals working in a fast-paced, agile environment across 19 offices worldwide.

BENEFITS

• Hybrid working model: 3 days in the office, 2 days remote.
• Workation: up to 4 weeks per year to work from anywhere (T&Cs apply).
• 28 days of paid leave plus public holidays in England.
• Matching pension contributions up to 6%.
• Comprehensive healthcare coverage including dental and optical treatments.
• Annual wellbeing allowance of £250.
• Onsite amenities including free snacks, drinks, and meals.
• Regular social events and team activities.
• Support for growing families, including up to 6 months of paid maternity leave.
• Cycle-to-work scheme and gym discounts.

We empower our teammates to innovate and take initiative. Join us and find your roar!

Please submit your CV in English, as our working language is English.