IT Support Engineer

Matchtech; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Fareham is seeking an experienced IT Support Engineer to provide comprehensive support to various clients. The ideal candidate will have strong troubleshooting skills, experience with cloud services, and a full UK driving license. This role offers opportunities for professional development, a supportive work environment, and a range of employee benefits.

Benefits

Professional development opportunities

Supportive work environment

Employee benefits package

Qualifications

• Experience in IT Support is required.
• Proficiency in troubleshooting IT issues.
• Knowledge of Microsoft Office Suites necessary.
• Experience with cloud services, Office 365, and SharePoint Online.
• Ability to administer and install Microsoft Windows operating systems.

Responsibilities

• Providing comprehensive IT support to various clients.
• Troubleshooting and resolving a wide range of IT-related issues.
• Administering and installing Microsoft Windows operating systems.
• Managing and maintaining PC hardware and components.

Skills

IT Support

Proficiency in troubleshooting

Microsoft Office Suites

Cloud services knowledge

Microsoft Windows operating systems

Desktop and server support

PC hardware knowledge

Hosted environments understanding

Strong documentation skills

Customer service

Job description

must be able to demonstrate confidence in your work and have great communication skills in person and on the phone. Working with users at all levels, you will need an ability to self-manage tasks and priorities

Key skills required for this role

Important

Our client, a leading technology company, is currently seeking an experienced IT Support Engineer to join their growing team in Fareham. The role involves supporting multiple companies with their IT requirements and may include regular visits to clients in the local area, including Portsmouth and Southampton.

Key Responsibilities:

• Providing comprehensive IT support to various clients
• Troubleshooting and resolving a wide range of IT-related issues
• Administering and installing Microsoft Windows operating systems
• Supporting desktop and server environments
• Managing and maintaining PC hardware and components
• Utilising knowledge of cloud services, including Office 365, One Drive, and SharePoint Online
• Maintaining strong documentation and communication with clients
• Adhering to SLAs and ensuring timely closure of support tickets
• Building and maintaining excellent customer relationships

Job Requirements:

• Experience in IT Support
• Proficiency in troubleshooting IT issues and using initiative
• Knowledge of Microsoft Office Suites
• Experience with cloud services such as Office 365 and One Drive/SharePoint Online
• Ability to administer and install Microsoft Windows operating systems
• Good understanding of desktop and server support
• Knowledge of PC hardware and components
• Understanding of hosted environments (Web, Virtual Server, Dedicated)
• Strong documentation and communication skills
• Enthusiasm for learning and skill improvement
• Experience in managing customer relationships and delivering excellent customer service
• Knowledge of working with SLAs and using support ticketing systems
• Ability to gain basic level security clearance for working with MOD sites and projects
• Full UK driving licence
• Opportunity to work with a variety of clients
• Professional development and training opportunities
• Supportive and collaborative work environment
• Possibility for career progression
• Employee benefits package

If you are an experienced IT Support Engineer looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in Fareham.

Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience