IT Support Engineer

Careers Plus; Tynemouth; On-site; GBP 30,000; Full time

Job description

IT Support Engineer

Are you an experienced IT Support Engineer looking to step into a more autonomous, client-facing role with real variety and responsibility?

A growing North East-based MSP is looking for a talented engineer to join its close-knit technical team. You’ll work across multiple client environments, managing infrastructure, supporting users onsite and remotely, and playing a key role in project delivery — all while developing your skills in a highly collaborative and supportive setting.

What You’ll Bring:

• 3+ years of hands-on IT support experience (MSP or multi-client environments preferred)
• Strong knowledge of Microsoft 365, Windows desktop/server, and general infrastructure
• Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching)
• Clear communication and the ability to build great relationships with end users and stakeholders
• A proactive mindset and a desire to keep learning

️ What You’ll Be Doing:

• Providing both onsite and remote support to a diverse range of clients
• Managing infrastructure, hardware, cloud services, and systems (incl. CCTV, AV, telephony)
• Delivering project work, installations, and technical upgrades
• Escalating issues, mentoring junior staff, and owning client relationships

What You’ll Get:

• Salary starting at £30,000, with regular reviews and performance-based increases
• £1,000 retention bonus after 6 months
• Free gym membership & industry-recognised training/certifications
• 32 days annual leave (increasing with length of service)
• Pension scheme, mileage reimbursement, and a friendly, flexible culture

Full driving licence and access to a vehicle is essential (primarily North East-based clients).

If you’re looking for a role where you’re trusted, supported, and empowered to grow — we’d love to hear from you.

Apply now or reach out confidentially for more info.