IT Support Engineer

Arvato; Swansea; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support service provider in Swansea is looking for an IT Support Engineer. This role involves managing incidents and resolving technical issues related to hardware and software, all while working in a collaborative and friendly team environment. Candidates should have strong knowledge of Windows operating systems and Microsoft 365, with excellent problem-solving skills. Benefits include a discretionary annual bonus, generous holiday entitlement, and health and wellbeing support.

Benefits

Discretionary Annual Bonus

Generous Holiday Entitlement

Pension Scheme

Life Insurance

24/7 Health and Wellbeing Support

Exclusive Discounts and Offers

Qualifications

• Proven experience in IT support or similar role.
• Strong knowledge of Microsoft 365 platforms and Windows OS.
• Excellent communication skills to explain technical concepts.

Responsibilities

• Respond to incidents and service requests promptly.
• Troubleshoot and resolve technical issues across hardware and software.
• Maintain and manage devices and peripherals.

Skills

Troubleshooting

Customer service skills

Knowledge of Microsoft 365

Experience with Azure and AWS

Organizational skills

Tools

Windows operating systems

Active Directory

Patching tools

Job description

Social network you want to login/join with:

Step into a key role at ArvatoConnect as an IT Support Engineer, where every day brings fresh challenges and opportunities to make a difference. You’ll be the go-to problem solver, supporting colleagues with everything from software and hardware queries to cloud technologies like Microsoft 365, Azure, and AWS. Working within a friendly, collaborative team, you’ll handle incidents, maintain systems, and ensure our IT services run seamlessly. With the flexibility to work both in the office and from home, you’ll have the space to do your best work while building your expertise across a wide range of technologies.

What you'll do:

• Respond to incidents and service requests promptly, taking ownership through to resolution.
• Troubleshoot and resolve technical issues across hardware, software, and cloud platforms.
• Maintain and manage devices, peripherals, and stock levels.
• Apply OS and software updates, patch Windows servers, and manage antivirus tools.
• Support Microsoft 365 services, including Intune, Exchange Online, and Defender.
• Build and maintain end-user devices using Microsoft technologies.
• Manage VPN, printing solutions, and web proxy configurations.
• Keep team documentation up to date and support audit requirements.
• Stay ahead of emerging technologies and IT best practices.
• Occasionally work outside standard hours to support planned critical activities.

What you'll bring to the table:

• Proven track record in IT support or a similar role.
• Strong knowledge of Windows operating systems and Microsoft 365 platforms.
• Skilled in troubleshooting, problem-solving, and delivering excellent customer service.
• Experience with Azure, AWS, Active Directory, Group Policy, and patching tools.
• Comfortable working both independently and as part of a close-knit team.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Organised, adaptable, and able to handle multiple priorities in a fast-paced environment.

Eligible for SC clearance - must have lived in the UK for at least the past five years.

Experience supporting Windows environments and Microsoft 365 platforms.

Ability to meet deadlines and work to defined SLAs.

A genuine interest in technology and a proactive approach to learning new skills.

Flexibility to be able to support out of hours.

Benefits Include:

• Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.
• Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
• Pension Scheme – 4% employee contribution matched by the company.
• Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved ones.
• 24/7 Health and Wellbeing Support – access to a virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
• Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.

Diversity & Inclusion Statement:

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.